Client Programs Lead: Delivery & Growth

NOKIA; Dallas (TX); On-site; USD 100,000 - 160,000; Full time

Job summary

NOKIA is seeking a Project Manager to lead customer programs and projects from initiation to completion, coordinating cross‑functional and geographically distributed teams. You will ensure scope, budget, schedule, and quality targets are met while managing risks and stakeholder communications.

Role involves pre‑sales support, hand‑over between phases, contract management, and continuous improvement of processes to secure margin and opportunities for upsell/cross‑sell.

Responsibilities

• Manage customer program (collection of projects) or single project for a defined product or service scope, a medium, large, or complex customer contract with medium or high risk probability.
• Contract may be a key project for a business group; deliver operational and single/multiple business unit scope to the customer.
• Ensure all project and operational management aligns with Nokia Mode of Operation (MoO), business group guidelines, and PM@Nokia methodology.
• Plan and keep the customer project plan updated, coordinating change management on all aspects affecting cost, scope, schedule, and quality (CSSQ).
• Guarantee consistency among project financial, product, and service forecast activities.
• Participate in pre‑sales and sales process activities, determine delivery approach alternatives, and manage selection of the final recommended approach.
• Ensure hand‑over from Sell to Execute and from Delivery to Care is completed and monitor progress against it.
• Initiate and execute the project contract management process.
• Define customization of any global operational processes with relevant contacts to meet project requirements (e.g., network operations, supply chain, logistics, acceptance).
• Manage the customer relationship during delivery and serve as the primary interface toward the customer regarding scope, complaints, corrective actions, and changing requirements.
• Prepare a clear and effective communications plan and proactively communicate all relevant information to the customer and stakeholders.
• Monitor and control that the project is delivered within approved budget, profitability forecast, and planned scope.
• Ensure the project meets all quality objectives and continually seeks quality improvement and customer satisfaction.
• Apply appropriate best practices and lessons learned throughout the project life cycle, monitoring, controlling, and reporting KPIs defined in the customer contract.
• Keep data in all project‑related tools and repositories up‑to‑date and of high quality.
• Conduct thorough risk management for all project risks and opportunities, seeking new opportunities to expand and renew contracts with the customer.
• Lead the project team and may perform some line‑manager responsibilities.
• Complete the project closure and/or hand‑over as required (e.g., contractual requirements, post‑calculation, lessons learned). The term "customer project" refers to all Nokia customer contracts, mandates with definitive start and end, and programmes as collections of projects managed together for business benefits.

Job description

NOKIA is seeking a Project Manager to lead customer programs and projects from initiation to completion, coordinating cross‑functional and geographically distributed teams. You will ensure scope, budget, schedule, and quality targets are met while managing risks and stakeholder communications.

Role involves pre‑sales support, hand‑over between phases, contract management, and continuous improvement of processes to secure margin and opportunities for upsell/cross‑sell.