Client Program Specialist

American Academy of Ophthalmology; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

American Academy of Ophthalmology is seeking a Client Program Specialist to support physician-led nonprofit associations and advance ophthalmology and patient care.

You will manage a diverse portfolio of client programs, partner with volunteer leaders and boards, coordinate meetings and special projects, and maintain critical databases to identify opportunities for improving processes and member experiences.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience supporting nonprofit associations, membership organizations, or professional societies preferred.
• Strong project management, organizational, and customer service skills.
• Proficiency with Microsoft Office and database or CRM systems.
• Excellent written and verbal communication skills with the ability to build relationships across diverse stakeholders.

Responsibilities

• Manage a diverse portfolio of client programs.
• Partner with volunteer leaders and boards.
• Coordinate meetings and special projects.
• Maintain critical databases.
• Identify opportunities to improve processes and member experiences.

Skills

Project management

Organizational skills

Customer service

Relationship building

Verbal communication

Written communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

CRM systems

Databases

Job description

Join the American Academy of Ophthalmology as a Client Program Specialist and help support physician-led nonprofit associations that advance ophthalmology and patient care. In this highly collaborative role, you'll manage a diverse portfolio of client programs, partner with volunteer leaders and boards, coordinate meetings and special projects, maintain critical databases, and identify opportunities to improve processes and member experiences. If you enjoy relationship management, project coordination, and making a meaningful impact in a mission-driven organization, we'd love to hear from you.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience supporting nonprofit associations, membership organizations, or professional societies preferred.
• Strong project management, organizational, and customer service skills.
• Proficiency with Microsoft Office and database or CRM systems.
• Excellent written and verbal communication skills with the ability to build relationships across diverse stakeholders.