Sr. Association Manager

Etherio; Washington, Northern (District of Columbia, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Etherio is seeking a Sr. Association Manager to engage with members on a range of issues, support cost allocation and invoicing processes, and oversee large data mapping projects. The role also involves financial statement support, data analysis, and coordination with Etherio Accounting.

Ideal candidates hold a Bachelor’s degree, show strong communication and Excel skills, and can manage multiple projects in a hybrid work environment. Travel is limited, and Salesforce experience is preferred.

Qualifications

• Bachelor’s degree required.
• Excellent communication skills (verbal and written) including public speaking.
• Advanced Excel skills with data analysis and transformation capabilities.
• Strong financial acumen and ability to interpret financial data.
• Exceptional data analysis and analytical skills.
• Highly organized with excellent attention to detail and deadlines.
• Experience using Salesforce preferred.

Responsibilities

• Support the annual invoicing process – data acquisition and mapping, coordinating with portal developer/vendor, troubleshooting, and member interactions.
• Develop fee estimates and invoices for new members.
• Respond to calls/emails about invoicing/cost allocation.
• Manage self-reported data and payments in Salesforce; generate required reports.
• Coordinate payment processing and posting with Etherio Accounting.
• Track unpaid members and payment-plan follow-ups; generate plan invoices in Salesforce.
• Revise invoices in Salesforce as needed; prepare monthly cash receipts reconciliations.
• Support ad hoc invoicing and finance projects as needed.

Skills

Communication

Advanced Excel

Financial acumen

Data analysis

Organization

Salesforce

Adaptability

Problem-solving

Teamwork

Customer service

Education

Bachelor’s degree

Tools

Salesforce

Job description

SR. ASSOCIATION MANAGER

This role provides an opportunity to engage with members on a variety of issues, support the cost allocation and invoicing process, manage large data mapping projects, support financial statement presentation, and perform financial data analysis.

Key Responsibilities

• Support the annual invoicing process – data acquisition and mapping, coordinating with portal developer/vendor, trouble shooting, working with individual members.
• Develop fee estimates and invoices for new members.
• Participate on calls/respond to emails as needed to answer questions related to invoicing/cost allocation.
• Manage self-reporting/self-reported data.
• Process incoming payments in Salesforce & provide necessary reports, as required.
• Coordinate payment processing and posting with Etherio Accounting.
• Track/follow-up with unpaid members
• Track/follow-up with payment plan members.
• Generate payment plan invoices in Salesforce
• Revise invoices in Salesforce as needed.
• Prepare monthly cash receipts reconciliations
• Manage/Support ad hoc invoicing and finance projects.

Minimum and Preferred Qualifications

• Bachelor’s degree
• Excellent communication skills (verbal and written); including ability to present and speak in public
• Advanced Excel skills, must be confident with a wide variety of functions/formulas for data analysis and transformation
• Strong financial acumen
• Exceptional data analysis and analytical skills
• Extremely organized with strong attention to detail and ability to meet deadlines
• Experience in Salesforce preferred
• Comfortable in a fast-paced environment and able to manage multiple projects
• Exceptional problem-solving capabilities and resourceful under pressure
• Ability to work both in a team environment and independently
• Outstanding customer service and ability to work with members in person, on the phone and electronically

Workplace Location Requirements

Preferred location is DC, but remote candidates are considered. We operate as a Hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations.

Travel Requirements

Ability to travel at most 4 times per year.

Essential Physical Functions and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Must be able to remain either in a stationary sitting position for extended periods (such as when working in the office), while also being able to stand and/or move for extended periods (such as when executing events onsite). Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces). Frequently uses computers and other electronic equipment.

About Etherio

At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we’re committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together.

Benefits

• Medical, dental, vision, and more.
• 401(k) with matching.
• Generous paid time off.
• Flexible and hybrid work schedules.

Our approach has earned us many industry awards over our 30+ year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies.

Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded.

If you’re excited to help shape exceptional experiences and build lasting connections, we’d love to meet you.

Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members.

Etherio is an equal opportunity employer.

We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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