Client Program Coordinator

Davis Wright Tremaine; Los Angeles (CA); Remote; USD 62,000 - 71,000; Full time

Job summary

An established industry player is seeking a detail-oriented Client Program Coordinator to enhance client services and support legal teams. This role offers the flexibility to work remotely while being part of a collaborative environment. You will manage multiple projects, ensuring high-quality service delivery and developing innovative solutions. With competitive compensation and a commitment to diversity, equity, and inclusion, this position provides a unique opportunity for professional growth and community involvement. Join a firm where your contributions are valued and where you can make a significant impact.

Benefits

Health and vision insurance

Paid volunteer days

Dental benefits

Fertility benefits

Adoption benefits

Paid sabbatical after 13 years

Tuition reimbursement

Commuter benefits

Retirement contributions

Qualifications

• 1+ years' experience in legal services or a related industry.
• Ability to handle multiple projects with high attention to detail.
• Strong verbal and written communication skills in English.

Responsibilities

• Provide high-level support for client program teams.
• Oversee matter management and contribute to process flow organization.
• Act as a point of contact for program team and responsible attorneys.

Skills

Administrative skills

Organizational skills

Interpersonal skills

Problem-solving skills

Verbal communication

Written communication

Attention to detail

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Microsoft OneNote

Microsoft Power BI

Tableau

HighQ

Azure DevOps

SharePoint

Job description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Program Coordinator to join our team in our Seattle, Portland, Anchorage, San Francisco, Los Angeles, Chicago, Richmond, Washington D.C., or New York offices.

This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.

This position is responsible for providing high-level support for client program teams, including overseeing matter management, contributing to process flow organization, and serving as a liaison between the client, the firm's timekeepers, and interoffice departments. Responsibilities include running conflict checks, maintaining knowledge management resources, and developing creative solutions to business opportunities. The ideal candidate is highly detail-oriented, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while managing multiple assignments. This role may also involve billing the client for certain activities as directed by your manager.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth, community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Everyone here has a voice, and the support is unparalleled.

On a typical day you will:

Service Delivery:

The Client Experience Team enhances traditional legal services through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Coordinator is expected to:

• Work with lawyers and staff to meet service expectations and address specific problems or opportunities, enabling excellent, differentiated service.
• Collaborate with legal teams and departments to drive service innovation, improve efficiency, and develop new business processes using technology, process improvement, legal project management, and alternative staffing.
• Learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value.
• Support onboarding and integration of new personnel, including attorneys, paralegals, and staff.

Some service delivery and project management activities will be billable to the client as directed by your manager.

Project Management:

The team manages numerous requests affecting legal teams, client operations, and success metrics. The Coordinator is expected to:

• Act as a point of contact for the program team and responsible attorneys to intake requests, run conflict checks, and route work.
• Edit and maintain client-facing matter management sites.
• Track and report on project plans and deliverables for client leadership.
• Assist in implementing project management frameworks to track progress and scope adherence.

Join us if you have:

• 1+ years' experience in legal services or a related industry.
• A high school diploma or GED; Bachelor's degree preferred.
• Ability to handle multiple projects with high attention to detail and minimal supervision.
• Ability to work in a team-oriented, service-focused environment and handle stressful situations calmly.
• Problem-solving skills focused on solutions.
• Strong verbal and written communication skills in English.
• Ability to learn new technologies quickly and independently.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Visio, and OneNote.
• Familiarity with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and SharePoint is preferred.
• Availability to work overtime as needed.

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide, committed to client service and diversity, equity, and inclusion, which is rooted in our four pillars: Community, Growth, Education, and Engagement. Learn more about our DEI initiatives at www.dwt.com/dei.

What’s in it For You?

We offer competitive compensation and benefits, including:

• Health and vision insurance choices
• Paid volunteer days
• Dental, fertility, and adoption benefits
• Paid sabbatical after 13 years
• Tuition reimbursement
• Commuter benefits
• Retirement contributions

This description outlines the general nature of the work. It does not include all duties and responsibilities.

Salary Information:

Washington: $62,000–$68,000; California (Los Angeles): $62,000–$71,000; California (San Francisco): $73,000–$78,000; New York: $73,000–$80,000; D.C.: $66,000–$73,000. Salaries are adjusted based on experience and other factors. Benefits include bonuses, insurance, flexible spending accounts, 401(k), paid time off, and more.

DWT fosters a culture where all talented individuals, including those underrepresented in the legal profession, can succeed. Our commitment to DEI is detailed at www.dwt.com/dei.

We provide reasonable accommodations for applicants and employees with disabilities or religious needs. To request accommodations, email [email protected]