Client Program Coordinator

Davis Wright Tremaine; Virginia, Glen Allen (MN, MO); Remote; USD 62,000 - 68,000; Full time

Job summary

Join a leading law firm as a Client Program Coordinator, where you'll enhance client services through innovative solutions and strategic initiatives. This role offers the flexibility to work remotely while providing essential support to client program teams. You'll manage multiple projects, ensuring high-quality service delivery and effective communication among clients and legal teams. With a commitment to diversity and inclusion, the firm fosters a supportive environment for all employees. If you're detail-oriented, team-focused, and eager to learn new technologies, this is an exciting opportunity to grow your career in a dynamic setting.

Benefits

Health insurance

Vision insurance

Dental insurance

Paid volunteer days

Tuition reimbursement

Retirement contributions

Sabbaticals

Commuter benefits

Qualifications

• 1+ years in legal or related services industry.
• Strong communication and problem-solving skills.
• Ability to manage multiple projects efficiently.

Responsibilities

• Provide high-level support to client program teams.
• Oversee matter management and process organization.
• Act as a liaison among clients and interoffice departments.

Skills

Detail-oriented

Organizational skills

Interpersonal skills

Problem-solving

Communication skills

Project management

Team-oriented mindset

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office Suite

Power BI

Tableau

HighQ

Azure DevOps

SharePoint

Job description

Description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Program Coordinator to join our team in our Seattle, Portland, Anchorage, San Francisco, Los Angeles, Chicago, Richmond, Washington D.C., or New York offices.

This position offers the flexibility to work fully remotely within a reasonable commuting distance from any of our offices.

The role involves providing high-level support to client program teams, overseeing matter management, process organization, and acting as a liaison among clients, the firm's timekeepers, and interoffice departments. Responsibilities include conflict checks, maintaining knowledge resources, and developing creative solutions for business opportunities. The candidate should be highly detail-oriented, exercise sound judgment, and possess strong administrative, organizational, and interpersonal skills, managing multiple assignments efficiently. Billing clients for certain activities as directed by your manager is also required.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for growth and community involvement, and a culture of inclusion. DWT promotes inclusiveness and authenticity, ensuring everyone has a voice and receives unparalleled support.

On a typical day you will:

Service Delivery: The Client Experience Team enhances traditional legal services through proactive communication, reporting, and strategic client satisfaction initiatives. The Coordinator is expected to:

• Collaborate with lawyers and staff to meet service expectations and resolve specific issues or opportunities, ensuring excellent, differentiated service
• Assist legal teams and departments in driving service innovation for efficiency and profitability, including evaluating and implementing new technologies and process improvements
• Learn new tools (e.g., legal project management, data visualization, document automation) to create efficiencies and add value
• Support onboarding and integration of new personnel to meet client needs

• Billable activities related to service delivery and project management will be performed as directed by your manager

Project Management: The team manages numerous requests affecting legal and client operations, requiring effective time and resource management. The Coordinator will:

• Serve as a point of contact for requests, conflict checks, and work routing

• Maintain and update client-facing matter management sites

• Track and report on project plans and deliverables for client leadership

• Implement project frameworks to monitor progress and scope adherence

Join us if you have:

• At least 1 year of experience in legal or related services industry
• A high school diploma or GED; Bachelor's degree preferred

• Ability to handle multiple projects with high attention to detail and minimal supervision

• Team-oriented, service-focused mindset, and ability to remain calm under stress

• Problem-solving skills focused on solutions
• Strong verbal and written communication skills in English
• Quick, independent learner of new technologies

• Proficiency with Microsoft Office Suite; familiarity with Power BI, Tableau, HighQ, Azure DevOps, SharePoint is preferred

• Willingness to work overtime as needed

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide, committed to exceptional client service and diversity, equity, and inclusion. We value empathy, anticipation of needs, and dedicated delivery of value to clients.

What's in it For You?

We offer competitive pay and benefits, including health and vision insurance, paid volunteer days, dental, fertility and adoption benefits, sabbaticals, tuition reimbursement, commuter benefits, retirement contributions, and more.

This job description outlines the general work expected and is not exhaustive of all duties.

Salary Ranges by Location:

Washington State: $62,000–$68,000; California: Los Angeles $62,000–$71,000; San Francisco $73,000–$78,000; New York: $73,000–$80,000; District of Columbia: $66,000–$73,000. Actual pay varies based on experience and other factors. Benefits include bonuses, insurance, flexible spending accounts, 401(k), paid time off, and additional voluntary programs.

We foster a culture of inclusion, supporting individuals from diverse backgrounds, including those underrepresented in the legal profession. Learn more at www.dwt.com/dei.

We provide reasonable accommodations during the application process and for performing essential job functions. To request accommodations, please email [emailprotected].

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