Client Profile Process Writer

FTZ Fritz; Louisville (KY); On-site; USD 55,000 - 85,000; Full time

Job summary

UPS is seeking a Documentation Specialist in Louisville, KY to partner with customers and internal teams to document healthcare operational processes. You will gather requirements, facilitate process reviews, and route deliverables through document control for approval and publication.

The role emphasizes strong communication, ability to lead sessions, and proficiency with SOPs, Helix/Softeon/EQMS systems, and Microsoft 365 tools.

Qualifications

• Requires experience documenting operational processes for healthcare implementations.
• Experience developing work instructions/SOPs or client operational profiles.
• Strong communication, facilitation and customer-facing presentation skills.

Responsibilities

• Partner with customers and internal teams to document operational processes for healthcare implementations.
• Gather and document customer-specific requirements during meetings.
• Facilitate process reviews with stakeholders and incorporate feedback.

Skills

Healthcare ops

SOP drafting

Process documentation

Presentation skills

Facilitation

Tools

Helix

Softeon

EQMS

Microsoft Teams

SharePoint

Microsoft Office

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary:

Partner with customers and internal teams to document operational processes for new healthcare implementations. Gather and document customer-specific requirements during business and project meetings. Facilitate process reviews with stakeholders and incorporate feedback. Lead documentation review sessions with customers and internal teams using Microsoft Teams. Present process documentation to ensure alignment with operational and business requirements. Manage multiple projects and documentation deliverables while meeting deadlines. Route finalized documentation through the document control process for approval and publication.

Preferred Qualifications

• 1-3 years of healthcare operations experience.
• Experience developing work instructions, SOPs, or client operational profiles.
• Working knowledge of Helix and/or Softeon systems.
• Experience with EQMS or similar quality management systems.
• Strong communication, facilitation, and customer-facing presentation skills.
• Proficiency with Microsoft Teams, SharePoint, and Microsoft Office applications.

Job Level: 51 - Specialist

Job Grade: 10E

Working hours: Monday through Friday from 8:30 AM to 5PM. Occasional overtime required and flexibility in meeting with internal and external stakeholders.

Deadline to Apply: September 9th, 2026 at 11:59 PM.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.