Lead Operations Supervisor

UPS; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS in Louisville, KY seeks an experienced supervisor to manage delivery of contracted services and ensure KPIs and SLAs are met. You will collaborate with vendors, customers and internal teams to optimize operations.

Responsibilities include overseeing inbound receipts, kitting, order processing, procurement, inventory control, staffing, safety and profitability, with a focus on efficiency and teamwork.

Qualifications

• Bachelor's degree or international equivalent.
• 3 years UPS experience preferred.
• Must be located in Louisville, KY.
• Strong Microsoft Excel and MS Office skills.

Responsibilities

• Manage delivery of contracted services to meet SLAs and KPIs.
• Collaborate with vendors, customers, and internal support groups.
• Oversee daily facility activities including inbound receipts, kitting, orders, procurement, inventory, staffing, safety and profitability.

Skills

Logistics management

Supervisory experience

Microsoft Excel

Communication skills

Education

Bachelor's degree or international equivalent

3 years UPS experience preferred

Tools

Microsoft Office

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups.

Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment.

Responsible for overseeing, evaluating, and correcting the performance and outcomes of a team or multiple teams. Coordinates work across the organization to optimize efficiency. Makes key workforce decisions, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees. Emphasis on aligning processes and fostering cohesion among team members.

Supervises a team(s) that performs work according to standardized processes or procedures (e.g., entry-level Professional Expertise, Administrative or Technical Support). Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Problem solving is guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Typically, does not perform the work supervised.

Basic Qualifications

• Must be currently located in the same geographic location as the job - Required
• Logistics and distribution experience - Required
• Previous Management/Supervisor experience - Required
• Microsoft Suite proficiency (Excel, Word, PowerPoint, Outlook) - Required
• Healthcare warehousing experience - Preferred
• Bachelor's Degree or International equivalent and/or 3 years of UPS experience - Preferred

Other Criteria

• Job Grade: 20F
• Work schedule: Monday-Friday 8am - 5pm
• Last day to apply is 8/31/2026

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.