Client Processing & Analytics Specialist II

BNY; Pittsburgh (Allegheny County); On-site; Full time

Job description

At BNY, we empower employees to grow and succeed in a leading global financial services environment. We harness technology to collaborate with clients, driving transformative solutions.

Responsibilities

• Perform routine and non‑routine client service and transactional support functions.
• Provide analytics and reporting services to improve and automate transaction processing systems.
• Advise organizational units to ensure timely delivery of service or resolution of issues.
• Provide direction to lower‑level service roles to deliver support or service.
• Process account‑related transactions per scheduled events or client authenticated direction.
• Answer inquiries and resolve problems or issues.
• Assess needs and suggest/promote alternative approaches to service models.
• Participate in product development, enhancement, and system testing to ensure accurate and efficient processing of high‑value transactions.
• Analyze system intricacies to solve problems.
• Integrate area knowledge with industry standards to provide solutions to internal and external clients.
• Manage situations requiring adaptation of response or extensive research according to client needs.
• Allocate and check work of support team members; be responsible for supervisory review, training, and approval actions.
• Contribute to the achievement of team objectives.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of total work experience preferred.
• Excellent communication and writing abilities.
• Demonstrated ability to prepare transmission files and coordinate with cross‑functional groups.
• Attention to detail.
• Problem‑solving, critical thinking, time management, and communication skills.
• Ability to self‑manage, prioritize, and execute workload.
• Prior experience with Microsoft Office applications, especially Excel.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.

Benefits and Rewards

We offer competitive compensation, a comprehensive benefits package, paid leave, volunteer time, and opportunities for career growth.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.