Client Portfolio Director

HCL Technologies Limited; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

HCL Technologies Limited in the San Francisco Bay Area seeks a Senior Portfolio Lead to manage the client portfolio from the USA, serving as the onsite interface for client stakeholders and coordinating with offshore leadership.

You will translate client priorities into delivery commitments, strengthen executive relationships, and drive portfolio growth while maintaining delivery quality and commercial discipline.

Qualifications

• Extensive experience leading enterprise IT portfolios and multi-program delivery.
• Demonstrated experience managing USA-based client relationships and distributed onsite-offshore teams.
• Strong background in application development, managed services, enterprise platforms, and digital transformation.
• Commercial understanding of SOWs, pricing, forecasting, profitability, renewals, and change control.
• Working knowledge of Agile/SAFe delivery, service governance, and risk management.
• Ability to engage senior executives, navigate competing priorities, and convert business needs into actionable delivery plans.
• Strong communication, negotiation, stakeholder management, and problem-solving skills.

Responsibilities

• Client relationship ownership: Build trusted relationships with client business and IT leaders.
• Portfolio governance: Lead client-facing portfolio reviews covering delivery commitments, service quality, risks, dependencies, financials, and improvement actions.
• Onsite-offshore coordination: Partner with offshore portfolio leadership, delivery managers, value-stream leads, and technology teams to align priorities, capacity, and execution.
• Delivery accountability: Oversee application development, maintenance, support, and transformation engagements; drive timely resolution of cross-program issues and escalations.
• Business growth: Identify expansion opportunities, shape client requirements, and collaborate with sales and solution teams on proposals, renewals, and new engagements.
• Commercial management: Govern portfolio budgets, revenue forecasts, profitability, resource utilization, and scope changes in partnership with finance and delivery leadership.
• Transformation leadership: Sponsor practical AI, automation, modernization, and productivity initiatives with clearly defined business outcomes.
• Resource planning: Align onsite and offshore staffing with demand, required capabilities, continuity needs, and client commitments.
• Executive communication: Provide concise, transparent updates on portfolio health, business outcomes, risks, and decisions required.

Skills

Enterprise IT portfolios

USA client relationships

Agile SAFe delivery

Executive stakeholder mgmt

Job description

We are a global technology company, home to more than 226,000+ people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. Consolidated revenues for 12 months ending December 2025 totaled $14.5B. (www.hcltech.com )

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place.

Location: Bay Area, CA

Role Summary

Lead the client portfolio from the USA, serving as the senior onsite interface for client stakeholders and working closely with offshore portfolio leadership. Translate client priorities into clear delivery commitments, strengthen executive relationships, and drive portfolio growth while maintaining delivery quality and commercial discipline.

Key Responsibilities

• Client relationship ownership: Build trusted relationships with client business and IT leaders, understand their priorities, and represent the portfolio in executive discussions.
• Portfolio governance: Lead client-facing portfolio reviews covering delivery commitments, service quality, risks, dependencies, financials, and improvement actions.
• Onsite-offshore coordination: Partner with offshore portfolio leadership, delivery managers, value-stream leads, and technology teams to align priorities, capacity, and execution.
• Delivery accountability: Oversee application development, maintenance, support, and transformation engagements; drive timely resolution of cross-program issues and escalations.
• Business growth: Identify expansion opportunities, shape client requirements, and collaborate with sales and solution teams on proposals, renewals, and new engagements.
• Commercial management: Govern portfolio budgets, revenue forecasts, profitability, resource utilization, and scope changes in partnership with finance and delivery leadership.
• Transformation leadership: Sponsor practical AI, automation, modernization, and productivity initiatives with clearly defined business outcomes.
• Resource planning: Align onsite and offshore staffing with demand, required capabilities, continuity needs, and client commitments.
• Executive communication: Provide concise, transparent updates on portfolio health, business outcomes, risks, and decisions required.

Required Experience and Skills

• Extensive experience leading enterprise IT portfolios and multi-program delivery in a global services environment.
• Demonstrated experience managing USA-based client relationships and distributed onsite-offshore teams.
• Strong background in application development, managed services, enterprise platforms, and digital transformation.
• Commercial understanding of SOWs, pricing, forecasting, profitability, renewals, and change control.
• Working knowledge of Agile/SAFe delivery, service governance, and risk management.
• Ability to engage senior executives, navigate competing priorities, and convert business needs into actionable delivery plans.
• Strong communication, negotiation, stakeholder management, and problem-solving skills.

Preferred Background

• Semiconductor, manufacturing, or high-tech account experience.
• Portfolio exposure across SAP/ERP, custom applications, data platforms, cloud, and enterprise integration.
• Experience shaping AI-led transformation and large managed-services opportunities.

Expected Outcomes

Stronger client relationships, predictable delivery, timely escalation closure, healthy portfolio financials, successful renewals, and measurable account expansion.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Pay Range

Exact compensation may vary based on skills, experience, education, and/or to comply with federal or state law.