Client Platforms Engineer Intern - Summer 2027

Socket.dev; New York (NY); On-site; USD 55,000 - 69,000; Part time

Job summary

DV Trading is seeking a tech-savvy IT operations intern to support end-users and learn IT operations in a fast-paced trading environment. You will act as the first point of contact for IT requests, assist with hardware troubleshooting, desk setups, and application issues, and help maintain our knowledge base.

This internship offers hands-on experience and collaboration with a dedicated IT team. Strong communication, a customer-service mindset, and willingness to learn from a skilled IT team are

Qualifications

• Graduating by Summer 2028.
• Interest in technology and IT systems.
• Basic understanding of Windows, macOS or Linux.
• Strong communication and a customer-service mindset.
• Willingness to learn and collaborate with a team.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or in-person.
• Troubleshoot hardware issues, manage desk setups, and handle application issues.
• Escalate complex problems to senior staff when needed.
• Maintain records of IT support activities and contribute to the knowledge base.
• Assist in IT asset management, including inventory tracking.
• Provide friendly and professional end-user support.

Skills

Customer service mindset

Strong communication

Tech-savvy

Team collaboration

Education

Pursuing IT-related degree

Tools

Helpdesk tools

Job description

About Us:

Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Role Overview:

DV Trading is looking for a tech-savvy individual who is interested in learning about IT operations. In this role, you’ll assist our team in delivering excellent support to end-users. This internship will provide opportunities to learn about IT operations, troubleshoot technical issues, and enhance communication and problem-solving skills.

Responsibilities:

• Act as the first point of contact for IT support, logging and prioritizing user requests via phone, email, or in-person


• Assist with troubleshooting hardware, managing desk setups, and handling application issues


• Resolve basic technical problems or escape them to senior staff as needed


• Help maintain records of IT support activities and contribute to our knowledge base


• Assist in IT asset management, including inventory tracking


• Provide friendly and professional support to end-users

Requirements:

• Expected to graduate by Summer 2028


• A keen interest in technology and IT systems


• Basic understanding of operating systems (Windows, macOS, or Linux), hardware, and software


• Strong communication skills and a customer-service mindset


• Willingness to learn and collaborate with a team

Compensation Range: $40.00-$50.00 per hour

DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.