Client Performance & Onboarding Specialist

Jobtailor; South Dakota; On-site; USD 52,000 - 85,000; Full time

Job summary

Jobtailor seeks a skilled professional to oversee proactive client performance monitoring, onboarding, and retention for accounts. You will drive data-driven decisions, act as the subject matter expert on risk management for client portfolios, and collaborate with account executives to ensure service excellence.

The role emphasizes understanding contract terms and service level agreements, coordinating onboarding activities, and maintaining strong client relationships to support growth and

Qualifications

• Associate’s degree with 2–3 years related experience, or high school diploma with 4–5 years related experience.
• Strong in risk management program monitoring and performance.
• Knowledge of contract terms and service level agreements with clients.

Responsibilities

• Proactively monitor client performance and make data-driven decisions.
• Serve as SME for risk management issues in accounts.
• Conduct client meetings and service touchpoints to support account executives.
• Onboard new clients and manage onboarding tasks.

Skills

Data Analysis

Performance Monitoring

Risk Management

Client Relationship Management

Escalation Management

Education

Associate's degree

High School Diploma with 4-5 years experience

Job description

Jobtailor seeks a skilled professional to oversee proactive client performance monitoring, onboarding, and retention for accounts. You will drive data-driven decisions, act as the subject matter expert on risk management for client portfolios, and collaborate with account executives to ensure service excellence.

The role emphasizes understanding contract terms and service level agreements, coordinating onboarding activities, and maintaining strong client relationships to support growth and