Client Payments & Services Specialist

Source Receivables Management LLC; Greensboro (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Source Receivables Management LLC is hiring a Client Services Coordinator to support client service operations and payments processing. The ideal candidate will have strong administrative, computer and customer service skills, with proficiency in Microsoft Office.

Responsibilities include managing mail, updating records, responding to inquiries in line with FDCPA and maintaining compliance, plus training support and policy adherence.

Qualifications

• High school diploma or equivalent.
• 1-2 years experience in administrative, client services, or customer service role.
• Strong attention to detail, organization, and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage confidential information and maintain accurate records.
• Knowledge of, or ability to learn, FDCPA and FCRA requirements.
• Proficiency with Microsoft Office and standard office technology.

Responsibilities

• Manage and distribute incoming mail, ensuring accurate handling and routing.
• Update account records and correspondence accurately in accordance with each client's specific requirements.
• Maintain accurate logs for all mail.
• Respond to consumer inquiries and requests within required timeline, in according with the FDCPA.
• Maintain accurate documentation and records to support compliance, tracking, and audit requirements.
• Provide timely responses to client requests.
• Support training efforts by reviewing payment processes with new team members.
• Follow all company policies and compliance standards.

Skills

Administrative skills

Customer service

Time management

Attention to detail

Communication skills

Multitasking

Dependable

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Access

PowerPoint

Job description

Source Receivables Management LLC is hiring a Client Services Coordinator to support client service operations and payments processing. The ideal candidate will have strong administrative, computer and customer service skills, with proficiency in Microsoft Office.

Responsibilities include managing mail, updating records, responding to inquiries in line with FDCPA and maintaining compliance, plus training support and policy adherence.