Client Patient Liaison, Surgery

Ethos Veterinary Health; Santa Barbara (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

Ethos Veterinary Health is seeking a Client Patient Liaison – Surgery at Advanced Veterinary Specialists in Santa Barbara, CA. This full-time, non-clinical role coordinates communication between pet owners, surgeons, technicians, and support staff, guiding clients through the surgical process with empathy and efficiency.

You'll manage consultations, scheduling, billing questions, and medical record updates, ensuring a seamless client experience in a fast-paced specialty hospital environment.

Qualifications

• Experience in veterinary medicine, healthcare, or client-facing roles.
• Excellent verbal and written communication and client service skills.
• Strong scheduling, organization, and multitasking abilities.

Responsibilities

• Coordinate surgical consultations, appointments, and follow-up visits.
• Serve as primary contact for Surgery clients, managing calls and messages with compassion.
• Guide pet owners through the surgical process and maintain clear communication with the clinical team.
• Review treatment estimates and assist with billing and insurance documentation.
• Maintain accurate electronic medical records and documentation of appointments and communications.
• Collaborate with surgeons, technicians, and staff to maintain workflow and continuity of care.
• Provide exceptional customer service during stressful situations.

Skills

Client service

Scheduling

Communication

Medical records

Job description

Client Patient Liaison – Surgery

$21.00–$25.00/hour (DOE)
Full-time opportunity in Santa Barbara, California
Schedule: Full-time | Occasional evening or weekend availability may be required

Help create a seamless, compassionate experience for pets and their families throughout the surgical process at Advanced Veterinary Specialists (AVS). As a Surgery Client Patient Liaison, you'll serve as the primary communication and coordination point between pet owners, board-certified veterinary surgeons, Veterinary Technicians, and support teams.

This non-clinical, client-facing veterinary role is ideal for an experienced Client Service Representative, Veterinary Receptionist, Patient Care Coordinator, or Veterinary Client Liaison who excels at communication, scheduling, organization, and helping clients navigate complex medical care.

Why Join Advanced Veterinary Specialists

Advanced Veterinary Specialists is a 24-hour specialty and emergency veterinary hospital in Santa Barbara providing advanced care across Surgery, Emergency & Critical Care, Internal Medicine, Oncology, and other specialty services.

As part of our Surgery team, you'll help coordinate the client experience from initial surgical consultation through follow-up care while working alongside highly skilled veterinary professionals in a collaborative specialty hospital environment.

In Your Day-to-Day, You Will

• Coordinate surgical consultations, appointments, follow-up visits, and client scheduling.
• Serve as a primary point of contact for Surgery clients, managing phone calls, messages, questions, and patient updates with compassion and professionalism.
• Guide pet owners through the surgical process while helping maintain clear communication between clients and the clinical team.
• Review treatment estimates and assist with billing, payments, pet insurance documentation, and financial questions.
• Maintain accurate electronic medical records and documentation of appointments, client communications, and financial interactions.
• Collaborate with veterinary surgeons, Veterinary Technicians, and support staff to maintain efficient Surgery department workflow and continuity of patient care.
• Provide exceptional customer service while supporting clients through sensitive and potentially stressful situations.

What You Bring

• Experience in veterinary medicine, healthcare, medical reception, hospitality, or a client-facing customer service role.
• Excellent verbal and written communication and client service skills.
• Strong scheduling, organization, time-management, and multitasking abilities.
• Experience with veterinary practice management software, scheduling systems, or electronic medical records (EMR) preferred.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Compassionate, proactive, detail-oriented approach to supporting clients and clinical teams.
• Ability to thrive in a fast-paced specialty veterinary hospital environment.

Perks & Benefits

Medical, dental, vision, disability, and life insurance; Flexible Spending Accounts (FSA); 401(k); Employee Assistance Program (EAP); three weeks of accrued paid time off; uniforms; annual Veterinary Assistant and RVT CE allowance; VetBloom access with RACE-approved continuing education and training; RVT license application and renewal reimbursement; and professional growth and advancement opportunities.

Location Highlight

Build your veterinary client service career in beautiful Santa Barbara, with access to beaches, mountains, hiking, dining, and year-round outdoor recreation. AVS is accessible to candidates throughout Santa Barbara, Goleta, Carpinteria, Montecito, Summerland, Ventura, Oxnard, and surrounding Central Coast communities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. Our hospitals bring together veterinary professionals committed to learning, collaboration, exceptional client experiences, and clinical excellence.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.