Client Partner, Scaled Accounts

Augury; United States; Remote; USD 115,000 - 155,000; Full time

Benefits offered by this job

Flexible PTO

Medical/Dental/Vision insurance

401(k) match

Stock options

Paid parental leave

WFH and phone stipend

Job summary

Augury is hiring a Scale Client Partner to steward a high-volume client portfolio, driving renewals, retention, and value realization across SMB and mid-market accounts.

The role emphasizes breadth over depth, demanding disciplined process usage, prioritization, and strong collaboration with Sales, Technical Success, Support, and Product teams to ensure renewals and growth.

Qualifications

• 5–8+ years in Customer Success, Account Management, or Renewal Management within software/hardware environments.
• Experience managing high-volume customer portfolios with responsibility for renewals, forecasting, retention, and risk mitigation.
• Experience with structured, scalable customer engagement models and repeatable processes.
• Ability to interpret customer health, usage, and risk signals to drive prioritization and action.
• Strong written and verbal communication skills with the ability to convey value across a broad customer base.

Responsibilities

• Manage a portfolio of SMB and mid-market accounts, prioritizing engagements by renewal timing, health, risk, and growth potential.
• Own end-to-end renewal execution: forecasting, stakeholder alignment, risk mitigation, pricing coordination, deal closure.
• Drive scalable engagement through standardized programs, value-based communication, and proactive retention opportunities.
• Maintain accurate account data, forecasting, and operational discipline within Gainsight and Salesforce for visibility of activity and outcomes.
• Partner cross-functionally with Sales, Technical Success, Support, and Product teams to coordinate renewals and support retention and growth.

Skills

Renewal management

Forecasting

Customer success

Account management

High-volume portfolios

Cross-functional collaboration

Productivity tools

Tools

Gainsight

Salesforce

Job description

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together.

We are seeking a highly operational and execution-oriented Scale Client Partner to manage a high-volume portfolio of customers, driving retention, renewal predictability, and consistent customer value at scale.This role is paired with a technical success manager and is responsible for managing the post-sale customer lifecycle through structured, repeatable motions, including adoption, value realization, and renewal execution. Unlike enterprise-focused roles, this position emphasizes breadth over depth, requiring strong prioritization, disciplined system usage, and the ability to efficiently manage many accounts simultaneously.

The ideal candidate brings strong renewal management experience, forecasting rigor, and the ability to connect customer outcomes to commercial impact across a broad and diverse book of business.

This position is Remote. Preferred time zones are Eastern US and Central US.

A Day In Your Life

• Manage a portfolio of SMB and mid market accounts, prioritizing engagement based on renewal timing, customer health, risk signals, and growth potential.
• Own end to end renewal execution, including forecasting, stakeholder alignment, risk mitigation, pricing coordination, and deal closure.
• Drive scalable customer engagement through standardized programs, value-based communication, and proactive identification of retention and expansion opportunities.
• Maintain accurate account data, forecasting, and operational discipline within Gainsight and Salesforce, ensuring visibility across customer activity and outcomes.
• Partner cross functionally with Sales, Technical Success, Support, and Product teams to coordinate renewals, resolve risks, and support customer retention and growth.

What You Bring

• 5–8+ years of experience in Customer Success, Account Management, or Renewal Management within software and/or hardware environments
• Experience managing high-volume customer portfolios with responsibility for renewals, forecasting, retention, and risk mitigation
• Experience operating within structured, scalable customer engagement models and repeatable processes
• Ability to interpret customer health, usage, and risk signals to drive prioritization and action
• Strong written and verbal communication skills, with the ability to communicate value clearly across a broad customer base
• Technical aptitude and ability to connect product capabilities to customer business outcomes
• Bonus: Experience in industrial manufacturing, digital transformation, or process optimization environments

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.

The pay range for this position in Colorado, California, and New York is a targeted OTE of $115,000 to $155,000split of base salary + variable (80/20 split). This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.