Client Partner

Brillio; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic Client Partner to join its Customer Success team in North America. This pivotal role focuses on driving sales and business development strategies while fostering executive relationships with strategic clients. The ideal candidate will possess a proven track record of growth with large service clients and a deep understanding of digital technologies. This position offers a unique opportunity to contribute to a rapidly expanding company that prioritizes client satisfaction and innovation. Join a team that values collaboration and empowers its members to achieve exceptional results in a fast-paced environment.

Qualifications

• Proven track record with large services clients and strategic partnerships.
• Experience in payments fintech companies is desirable.

Responsibilities

• Establish and manage client relationships at all levels.
• Position Brillio as a strategic IT partner and identify new opportunities.

Skills

Client Relationship Management

Business Development

Strategic Partnerships

Communication Skills

Knowledge of Digital Technologies

Education

Bachelor's Degree

Master's Degree (Desirable)

Job description

Join to apply for the Client Partner role at Brillio.

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Renowned for its world-class professionals, referred to as "Brillians," Brillio distinguishes itself through its capacity to seamlessly integrate cutting-edge digital and design thinking skills with unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting exceptional talent due to its focus on groundbreaking technologies and exclusive digital projects. Its commitment to providing an exceptional experience and nurturing full potential has earned it the Great Place to Work certification year after year.

The Client Partner position is a key role within the Brillio Customer Success team for North America, responsible for driving sales, business development strategies, and executive relationships for multiple strategic clients.

The Partner will be responsible for driving superior customer experience and revenue growth, working with corporate and internal digital groups. They will establish and maintain relationships at the CXO level and create long-term strategic partnerships within their client portfolio. The role is supported by practice managers who assist in creating customer experience and delivery excellence.

The Partner will act as a “trusted advisor,” combining strategic business and technology experience. With Brillio’s strong presence in Digital Transformation and its entrepreneurial culture, this position offers a dynamic growth opportunity for the right individual to contribute to a rapidly expanding company in an exciting field.

Responsibilities

1. Establishing and managing client relationships at all levels
2. Building trust and understanding client business goals and culture
3. Positioning Brillio as a strategic IT partner and identifying new partnership opportunities
4. Managing account P&L and high-level delivery responsibilities
5. Mapping Brillio’s capabilities to client requirements
6. Building relationships with prominent brands

Qualifications

1. Proven track record of growth with large services clients (15M+) and strategic partnerships
2. Experience serving payments fintech companies is desirable
3. Innovative, street-smart, optimistic, and capable of leading by example
4. Knowledge of Product Engineering, Cloud, Analytics, or Digital technologies
5. Senior executive presence and credibility, with a passion for engaging senior leaders
6. Excellent communication and facilitation skills
7. Strong client management, business development, and delivery experience

Critical Leadership Qualities

1. Customer Advocacy: Ensuring customer success through strategic advice and solutions
2. Owner’s Mindset: Deep commitment to Brillio’s success
3. Innovation Ethos: Embracing ambiguity and experimentation for growth
4. Execution with Pace: Delivering high-quality results amid changing expectations
5. Big Picture Thinking: Setting bold targets and inspiring teams
6. Winning Through Teams: Fostering collaboration and empowerment

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting

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