Client Partner Executive

Litmus7; San Francisco (CA); On-site; USD 139,000 - 213,000; Full time

Job summary

A leading company in IT services and consulting seeks a Director to manage client relationships and drive strategic account initiatives. This role involves collaborating with various teams to ensure client satisfaction, while leveraging expertise in digital transformation and systems integration to uncover new business opportunities. Ideal candidates will have extensive experience in account management and a strong understanding of the IT landscape.

Qualifications

• 10+ years of experience in IT services or software industry.
• 5+ years in direct account management with enterprise clients.
• Deep understanding of systems integration and digital platforms.

Responsibilities

• Own the overall client relationship across service lines and solutions.
• Lead project reviews with clients to assess performance and gather feedback.
• Collaborate with teams to meet commitments and exceed expectations.

Skills

Client relationship management

Stakeholder engagement

Business acumen

Communication

Organizational abilities

Education

Bachelor’s degree in Business, Engineering, Information Technology

MBA

Job description

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• Own the overall client relationship across service lines and solutions.

• Lead regular project reviews with clients to assess performance, gather feedback, and identify new opportunities.

• Collaborate with delivery teams to ensure commitments are met and expectations are exceeded.

• Understand the client’s IT landscape, industry challenges, and digital transformation goals to offer consultative insights.

• Work closely with sales leadership to shape go-to-market strategies and drive pipeline development within accounts.

• Track and report on key account KPIs, risks, and opportunities.

• Act as a voice of the client internally to influence product/service roadmap and delivery improvements.

• Conduct regular status reviews, QBRs, and reporting on KPIs, project health, and client feedback.

• Stay abreast of industry trends, client developments, and emerging technologies relevant to the client’s business.

Qualifications & Skills

• 10+ years of experience in the IT services or software industry, ideally with 3+ years in the Retail vertical.

• 5+ years of direct account management experience with enterprise clients, preferably in systems integration or consulting services.

• Deep understanding of systems integration, digital platforms, cloud solutions, and enterprise IT ecosystems.

• Excellent client relationship management and stakeholder engagement skills.

• Ability to navigate complex client organizations and influence decision-making.

• Strong business acumen with a strategic mindset and execution focus.

• Exceptional communication, presentation, and interpersonal skills.

• Detail-oriented with strong organizational and multitasking abilities.

• Bachelor’s degree in Business, Engineering, Information Technology, or related field; MBA is a plus.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Information Technology, and Strategy/Planning

• Industries

  IT Services and IT Consulting, Software Development, and Business Consulting and Services

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