Client Partner - Edtech

Straive; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

Straive is seeking an experienced Client Partner/Account Manager with deep expertise in EdTech and Digital Learning. You will manage key US client relationships, lead globally distributed teams, and deliver value through AI-native solutions, digital content services, and modern learning platforms.

In this role, you will own strategic accounts, drive growth, and ensure delivery excellence across publishing, content, and data engineering projects, while staying ahead of trends in LLMs and

Qualifications

• 10+ years in account management or business development within EdTech or higher education.
• Proven success leading large, globally distributed teams.
• Direct P&L ownership of $5–6M with revenue growth and profitability.
• Strong understanding of EdTech challenges, AI-driven personalization.
• Fluent in US enterprise/institutional market with executive presence.

Responsibilities

• Serve as the primary contact for US-based clients, ensuring engagement and satisfaction.
• Build long-term partnerships by understanding curriculum needs and platform goals.
• Drive account growth through cross-sell and up-sell across Straive’s content, data, and engineering portfolios.
• Own annual P&L responsibility, ensuring profitability and revenue growth.
• Manage budgets, forecast revenue, and optimize delivery with onshore/offshore teams.
• Prevent account churn and improve delivery cost structures.
• Develop and execute account plans aligned with client objectives and Straive’s growth goals.
• Ensure delivery excellence in digital publishing, platform modernization, and data engineering.
• Stay ahead of EdTech trends, competitive landscape, and emerging technologies.

Skills

Account management

Leadership

Communication

Strategic thinking

Negotiation

Education

Bachelor’s in Business Administration / Education Technology / Computer Science

Job description

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

Website: https://www.straive.com/

Job Location: New York City/New Jersey

Job Type: FTE

Job Summary

Straive is seeking an experienced Client Partner/Account Manager with deep expertise in EdTech and Digital Learning. You will manage key US client relationships, lead globally distributed teams, and deliver value through AI-native solutions, digital content services, and modern learning platforms.

Key Responsibilities

• Serve as the primary point of contact for US-based clients, ensuring consistent engagement and satisfaction.
• Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals.
• Drive account growth through cross-sell and up-sell opportunities across Straive’s content, data, and engineering portfolios.
• Own annual P&L responsibility , ensuring profitability and revenue growth.
• Manage budgets, forecast revenue, and optimize operational efficiencies across onshore/offshore teams.
• Prevent account churn and improve delivery cost structures.
• Develop and execute account plans aligned with client learning objectives and Straive’s growth goals.
• Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects.
• Stay ahead of EdTech trends, competitive landscape, and emerging technologies (LLMs, personalized learning pathways).

Domain & Technical Expertise

• Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards (LTI, QTI, SCORM).
• Act as a trusted advisor, offering insights on modern learning experience design (LXD) and EdTech frameworks.
• Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms.
• Drive adoption of learning analytics, dashboards, and predictive models for student retention.
• Propose scalable, secure, and cost-effective cloud-native architectures aligned with client objectives.

Qualifications

• Education: Bachelor’s in Business Administration, Education Technology, Computer Science, or related field (MBA preferred).
• Experience: 10+ years in account management, client partnerships, or business development within EdTech/Higher Education/Digital Publishing.
• Leadership: Proven success leading large, globally distributed teams and managing complex delivery architectures.
• Commercial Scale: Direct P&L ownership of $5–6M with consistent revenue growth and profitability.
• Industry Knowledge: Strong understanding of EdTech challenges, AI-native personalization, and compliance standards (FERPA, COPPA, WCAG).
• Technical Acumen: Familiarity with analytics, cloud ecosystems, and AI-driven solutioning.
• Soft Skills: Exceptional communication, negotiation, and executive presence with fluency in the US enterprise/institutional market.

This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.

“Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”