Client Partner

SoftServe; United States; Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Flexible Work Model

Hybrid/Remote options

Health insurance

Paid time off

Learning opportunities

AI/ML & Cloud communities

Job summary

SoftServe is seeking a Client Partner to lead business development within assigned accounts, deepen client relationships, and align strategies with client goals. You will collaborate with sales, pre-sales, and delivery to uncover opportunities and drive wallet share across large, complex accounts.

The role emphasizes executive engagement, strategic planning, and high-impact negotiations, with a travel requirement of at least 30% to client and team locations in the US.

Qualifications

• :10+ years in senior client-facing IT roles with a strong focus on strategic account management, service delivery, and C-level engagement
• 3+ years leading large, complex account portfolios with revenue growth and high satisfaction
• Proven ability to drive business development from opportunity identification through deal closure
• Experience in global delivery models with distributed multi-geography teams
• Demonstrated success building and developing teams, hiring diverse talent, coaching for growth
• Strong strategic thinking and business acumen translating client needs into growth plans
• Knowledge of industry trends, emerging technologies, and client-specific dynamics
• Ability to travel at least 30% to client and team locations

Responsibilities

• Build and deepen relationships with key decision-makers up to VP level
• Serve as trusted advisor by understanding client business models, strategies, and priorities
• Drive client satisfaction and loyalty, measured via NPS
• Lead QBRs to align on strategy and progress
• Maintain understanding of client roadmap and industry dynamics
• Design and execute client retention and loyalty strategies
• Expand account footprint by identifying new lines of business
• Drive and close high-value, complex negotiations and deals
• Focus on revenue growth and wallet share within assigned accounts
• Manage executive-level client relationships across a portfolio of large, complex accounts
• Champion deal pursuit from pipeline through contract signature
• Lead cross-functional alignment across sales, pre-sales, and delivery
• Oversee delivery health, manage risk, and ensure quality standards
• Establish escalation processes and transparent communication
• Build high-performing teams through hiring and coaching
• Translate market and client insights into strategic account plans

Skills

Senior client-facing IT experience

Strategic account management

C-level engagement

Global delivery models

Leadership and coaching

Contract negotiation

Executive communication

English proficiency

Education

Bachelor's degree in Business Administration, Computer Science, or related field

MBA preferred

Job description

The Client Partner is a Business Development Leader who establish themselves as an expert and business allies to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. The Client Partner is responsible for driving business development and revenue growth within assigned existing accounts & clients. This role focuses on deepening client relationships, expanding wallet share, and aligning account strategies with client business goals. The role collaborates closely with internal & external stakeholders to deliver exceptional client experience and support account success. Client Partners seek to uncover new opportunities and connect client’s strategic goals/challenges to SoftServe’s suite of service offerings for increased account revenue and wallet share through creation of new sales opportunities.

Responsibilities

• Build and strengthen relationships with key decision-makers and influencers (up to VP level).
• Serve as a trusted advisor by understanding client business models, strategies, and priorities.
• Drive superior client satisfaction and loyalty, measured through Net Promoter Score (NPS). Achieve superior NPS.
• Drive Quarterly Business Reviews (QBRs) to align on strategic direction and progress.
• Maintain a strong understanding of the client’s strategic roadmap and industry dynamics.
• Design and execute client retention and loyalty strategies.
• Expand account footprint by identifying and developing new lines of business or market segments.
• Drive and close high-value, complex contract negotiations & deals.
• Focus on revenue growth by increasing wallet share and expanding both existing and net-new revenue streams within assigned accounts.
• Own executive-level client relationships across a portfolio of large, complex accounts — acting as the ultimate point of contact, trusted advisor, and internal advocate to ensure services consistently deliver strategic value.
• Drive portfolio growth by identifying expansion opportunities, building account development plans, and championing deal pursuit from pipeline through contract signature
• Lead cross-functional alignment across sales, pre-sales, and delivery — serving as deal champion and ensuring a unified, client-centric approach at every engagement stage
• Oversee delivery health across projects and programs, managing risk, removing escalation blockers, and ensuring contractual and quality standards are met
• Establish structured expectation management and escalation resolution processes — from concern identification through transparent communication to full resolution
• Build high-performing teams through hiring, coaching, stretch assignments, and a culture of accountability aligned with SoftServe values
• Translate market, financial, and client insights into strategic account plans — identifying growth opportunities and continuously improving delivery performance and profitability

Requirements

• 10+ years in senior client-facing IT roles with a strong focus on strategic account management, service delivery, and C-level engagement
• 3+ years leading large, complex account portfolios with proven revenue growth, high client satisfaction, and long-term retention
• Deep expertise in program and portfolio management, including governance, risk, and cross-organizational delivery oversight
• Proven ability to drive business development from opportunity identification through deal closure
• Experience in global delivery models, managing distributed, multi-geography teams
• Demonstrated success building and developing teams — hiring diverse talent, coaching for growth, and leading through change and complexity
• Strong strategic thinking and business acumen, with the ability to translate client needs into actionable, value-driven growth plans
• Demonstrated knowledge of industry trends, emerging technologies, and client-specific market dynamics.
• Understands client business and goals, builds trust across multiple functions, and consistently exceeds expectations.
• Proficiency in executive-level communication, contract negotiation, and presentation delivery.
• Advanced English proficiency with executive-level verbal, written, and presentation skills across technical and business audiences
• Bachelor's degree in Business Administration, Computer Science, or related field; MBA strongly preferred
• Willingness to travel a minimum of 30% to the client and team locations

This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on some factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions.

US-based role (Seattle or Nashville) with an anticipated base salary range of $150,000 - $200,000 annually, plus variable compensation.

Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here.

Please note that the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position.

ABOUT US

SoftServe is a global IT consulting and digital services company where technology expertise grows alongside people. For more than 30 years, we have helped organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation.

Our teams work in digital engineering, data and analytics, cloud, and AI/ML, building practical, scalable solutions grounded in real business needs and human impact. We support clients across high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing, with a pace that respects quality, sustainability, and the people behind the work.

We stand out in the way we work together. You bring your perspective and ambition - we create the environment to shape solutions with clarity, confidence, and purpose.

WHAT WE OFFER

• Flexible Work Model
• Work from home, from the office, or in a hybrid format that supports focus and collaboration.
• Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
• Partner with approachable leaders who communicate clearly and tie daily work to our direction.
• Advanced Tech Communities
• Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.