Client Partner

SoftServe; Nashville (TN); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Flexible work model

Work from home/office/hybrid

Health coverage

Learning opportunities

Job summary

SoftServe in Nashville is seeking a Client Partner to lead business development and expand strategic partnerships with mid-market to enterprise clients. You will uncover client needs, present SoftServe's services, and drive account growth across cross-functional teams.

The role requires consultative sales experience, strong negotiation and presentation skills, and the ability to work with multi-cultural teams. Hybrid work options and a competitive compensation package are offered.

Qualifications

• Experience in consultative sales or customer management with an emphasis on account revenue growth.
• Understanding of IT consulting and software development concepts.
• Experience working in a fast-paced environment.
• Experience working with multi-cultural and geographically dispersed teams.
• Experience building trusted rapport with clients across executive and operational levels on IT and business initiatives.
• Experience in contract renewals, negotiations, NDA, etc.
• Self-driven and highly motivated to excel.
• Strong interpersonal and communication skills.
• Strong negotiation and presentation skills.

Responsibilities

• Lead business development activities, develop new opportunities, and achieve sales booking and billing targets.
• Develop and maintain a key account plan to lead a comprehensive account strategy and build relationships with decision-makers.
• Identify client needs and present SoftServe's services to gain client agreement.
• Facilitate opportunity and proposal management activities and follow-up sessions.
• Collaborate with cross-functional teams to build strong client relationships and account development.
• Aim for superior NPS scores and monitor customer satisfaction at all levels.
• Build trust and expand network with clients, including senior executives, to drive account growth.
• Ensure quality CRM data and adherence to organizational policies.
• Ensure timely invoicing and compliance with procedures.
• Support crisis resolution when needed.

Skills

Consultative sales

Customer management

Interpersonal skills

Negotiation

Presentation

Communication

Job description

The Client Partner is a Business Development Leader who establish themselves as an expert and business allies to their clients. With a mixture of advocacy and inquiry skills, the Client Partner provides maximum value in every sales interaction. They leverage industry knowledge, challenge assumptions, ask difficult questions, bring insight and provide solutions to their client’s specific business afflictions and aspirations. Customers will include a range of mid-tier companies, enterprise, and multinational corporates. Client Partners seek to uncover new opportunities and connect client’s strategic goals/challenges to SoftServe’s suite of service offerings for increased account revenue and wallet share through creation of new sales opportunities.

Responsibilitie

• sLead business development activities, develop new opportunities in existing client(s), and achieve sales booking and billing target
• sDevelop and maintain a key account plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals. Build and grow relationships with relevant decision-makers that result in increased account revenue and wallet shar
• eUse personal expertise to uncover the client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreemen
• tFacilitate the opportunity and proposal management activities; ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progres
• sAs the customer champion you collaborate in cross-functional teams to build strong relationships: team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperatio
• nAchieve superior NPS scores with clients. Provide input into client participation in SS NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction. Provide leadershi
• pBuild trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives, to drive and execute an effective account growth strategy
• .Ensure quality data (CRM) to enable effective customer retention and business development activities, identifying and resolving issue
• sEnsure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures, and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Understand major IT infrastructure and security requirements at the client sid
• eBe an active member of our client partner community, participate in the development of your own capabilities (assessment and development planning activities, formal/informal trainings, external professional accreditation
• )Expected to embrace our company values, as a SoftServian, you are committed to promoting and supporting a work environment built upon mutual cooperation and respect for one anothe
• rCollaborate with internal and external stakeholders to support timeliness of invoice processing. Leverage client relationships to prompt facilitation of payment, as deemed appropriat
• eCrisis resolution (strategizing, approving, communicating, overall support, etc.

Requiremen

• tsPrevious consultative sales or customer management with an emphasis on account revenue growth, working with enterprise clien
• tsStrong understanding of IT consulting and software development terms and concepts, technology, external regulation, and industry best practic
• esExperience working in a fast-paced environme
• ntExperience of working with multi-cultural and geographically disbursed tea
• msExperience in building a trusted rapport with clients, influencing decision making and working across executive and operational levels on IT and business si
• deExperience in tracking multiple customers and managing legal processes (contract renewals, negotiations, NDA, etc
• . )Self-driven and highly motivated to exc
• elStrong interpersonal and communication skil
• lsStrong negotiation and presentation skil

ls
This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on a number of factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditio

ns.The anticipated salary range for this role is $150,000.00 – $200,000.00 annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected he

re.
Please note, the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the posi

tion
ABO

UT USsoftServe is a global IT consulting and digital services company where technology expertise grows alongside people. For more than 30 years, we have helped organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innova

tion.
Our teams work in digital engineering, data and analytics, cloud, and AI/ML, building practical, scalable solutions grounded in real business needs and human impact. We support clients across high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing, with a pace that respects quality, sustainability, and the people behind the

work.
We stand out in the way we work together. You bring your perspective and ambition - we create the environment to shape solutions with clarity, confidence, and p

purpose.
WHAT

• WE OFFERFlexible Wo
• rk ModelWork from home, from the office, or in a hybrid format that supports focus and collab
• oration.Compensation &
• BenefitsCompetitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opport
• adershipPartner with approachable leaders who communicate clearly and tie daily work to our di
• rection.Advanced Tech Com
• munitiesHands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern fra

meworks.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity

Employer.