Client Partner

Milleniance Softnet; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Milleniance Softnet seeks a senior Client Partner to own 3–5 enterprise client relationships from scoping through delivery to renewal and growth. You will collaborate with engineering, design, and growth leads to scope engagements that align with business outcomes.

You will present updates to CXO stakeholders, manage multiple relationships, and escalate risks to protect client trust and delivery quality.

Qualifications

• Six plus years of client-facing work in tech, consulting or agency settings.
• Proven ownership of enterprise relationships, including commercial accountability.
• Ability to scope technical engagements with non-technical stakeholders.
• Strong written and verbal communication, including complex updates.

Responsibilities

• Own end-to-end accountability for 3-5 enterprise client accounts.
• Scope engagements with engineering, design and growth leads.
• Track delivery across every workstream within accounts.
• Identify and grow opportunities within existing relationships.
• Present strategy and progress to CXO-level client stakeholders.
• Proactively escalate and mitigate delivery risk.

Skills

Client-facing experience

Communication

Account management

Multi-client management

Job description

Youll own a portfolio of three to five enterprise client relationships, acting as the single accountable point of contact from scoping through delivery to renewal and growth. This isnt a relationship-management role layered on top of someone elses delivery accountability - you carry both.

Youll work directly with engineering, design and growth practice leads to scope engagements realistically, and with clients own stakeholders - often at CXO level - to keep delivery aligned with what actually matters to their business.

What youll do

• Own end-to-end relationship accountability for 3-5 enterprise client accounts.
• Scope new engagements realistically, working directly with engineering, design and growth practice leads.
• Track delivery accountability across every workstream in your accounts, not just the commercial relationship.
• Identify and develop account-growth opportunities within existing client relationships.
• Present strategy, progress and difficult updates directly to client stakeholders, including at CXO level.
• Escalate and resolve delivery risk before it becomes a client-trust problem.

What were looking for

• 6+ years of client-facing experience in a technology, consulting or agency context.
• Demonstrated ownership of enterprise client relationships, including commercial accountability.
• Comfort scoping technical engagements without a technical background, working closely with practice leads.
• Strong written and verbal communication, including presenting difficult updates clearly.
• Experience managing multiple concurrent client relationships without dropped threads.

Nice to have, not required

• Experience specifically in BFSI, healthcare or hospitality client relationships.
• Familiarity with agile delivery methodology and how it affects client communication.
• A background that includes both agency-side and client-side experience.