Client Partner
Tata Consultancy Services
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Job summary
Tata Consultancy Services seeks a Senior Client Partner – Utilities NA to lead strategic client relationships across North American utilities, drive growth, and ensure delivery excellence aligned with grid modernization and regulatory priorities.
You will collaborate with cross-functional teams, manage executive stakeholders, and steer account planning, delivery governance, and client satisfaction across digital, cloud, and transformation initiatives in a dynamic energy sector.
Qualifications
- Bachelor’s degree in engineering, Business, or related field; MBA preferred.
- 16+ years in client-facing roles, including 7+ years in senior consulting or account leadership.
- Proven track record managing multi-million-dollar utility accounts in North America.
- Deep understanding of utility operations, regulatory environments (FERC, NERC), and digital transformation.
Responsibilities
- Serve as trusted advisor to senior client stakeholders including CIOs, COOs, and program heads.
- Lead strategic account planning and executive-level governance.
- Foster long-term partnerships by aligning delivery outcomes with client business priorities.
- Identify and pursue growth opportunities within existing accounts.
- Drive consultative selling across digital, cloud, and infrastructure services.
- Collaborate with sales, delivery, and domain teams to shape go-to-market strategies.
- Ensure successful delivery of services across application, infrastructure, and transformation programs.
- Monitor KPIs, SLAs, and client satisfaction metrics.
- Lead risk management and escalation resolution.
- Develop and execute account plans aligned with North American utility trends and regulatory frameworks.
- Influence internal stakeholders to mobilize resources and prioritize client needs.
- Mentor client-facing teams and contribute to talent development.
Skills
Education
Tools
Job description
The Senior Client Partner – Utilities NA is a strategic leader responsible for managing key client relationships across the North American utilities landscape. This role focuses on driving business growth, ensuring delivery excellence, and aligning enterprise capabilities with client transformation goals in areas such as grid modernization, digital customer experience, and regulatory compliance.
The Senior Client Partner – Utilities NA is a strategic leader responsible for managing key client relationships across the North American utilities landscape. This role focuses on driving business growth, ensuring delivery excellence, and aligning enterprise capabilities with client transformation goals in areas such as grid modernization, digital customer experience, and regulatory compliance.
Building and maintaining strong relationships with clients (CXOs and his repartees), acting as a point of contact, and addressing their needs.
Identifying and pursuing new business opportunities within existing client accounts, as well as prospecting for new clients.
Developing and executing account plans that outline strategies for growth, risk mitigation, and client engagement.
Collaborating with delivery teams to ensure successful implementation of services and solutions, meeting client expectations.
Monitoring client outcomes, addressing concerns, and ensuring ongoing satisfaction. Work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience and centricity
Providing insights and thought leadership to clients on industry trends and best practices.
Working effectively with cross-functional teams, including sales, marketing, and delivery, to achieve common goals.
Driving revenue growth through new business development and account expansion. Develop and assess account strategies to meet revenue targets
Providing training to clients and internal teams on new products or services.
Understanding of Utility Business Industry. Proactively identifying and resolving issues or challenges that may arise.
- Serve as the trusted advisor to senior client stakeholders including CIOs, COOs, and program heads.
- Lead strategic account planning and executive-level governance.
- Foster long-term partnerships by aligning delivery outcomes with client business priorities.
- Identify and pursue growth opportunities within existing accounts.
- Drive consultative selling across digital, cloud, and infrastructure services.
- Collaborate with sales, delivery, and domain teams to shape go-to-market strategies.
- Ensure successful delivery of services across application, infrastructure, and transformation programs.
- Monitor KPIs, SLAs, and client satisfaction metrics.
- Lead risk management and escalation resolution.
- Develop and ex ecute account plans aligned with North American utility trends and regulatory frameworks.
- Influence internal stakeholders to mobilize resources and prioritize client needs.
- Mentor client-facing teams and contribute to talent development.
- Bachelor’s degree in engineering, Business, or related field (MBA preferred).
- 16+ years of experience in client-facing roles, including 7+ years in senior consulting or account leadership.
- Proven track record managing multi-million-dollar utility accounts in North America.
- Deep understanding of utility operations, regulatory environments (e.g., FERC, NERC), and digital transformation.
- Strong communication, negotiation, and stakeholder management skills.
- Deep understanding of Customer Information System (CIS), Work and Asset Management, AMI, DERMS, OMS, and utility analytics platforms.
- Familiarity with cloud migration, cybersecurity, and ESG initiatives.
- Understanding the impact and implementation of GenAI in Utilities
- Ability to navigate complex matrix organizations and influence cross-functional teams.
Salary Range: $175,425 - $237,317 a year
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