Client Order Manager

Mello; Austin (TX); On-site; USD 56,000 - 73,000; Full time

Job summary

Mello in Austin is seeking a detail-oriented order coordinator who owns each order from placement to delivery. You'll be the client’s main contact after the sale, keeping production on schedule and updating clients to ensure nothing slips.

Collaborate with Production Manager, Order Operations, and Production Coordinator; submit bespoke orders to partner factories; spot delays early and maintain accurate records.

Qualifications

• 2+ years in order management, account coordination, production coordination, or client services.
• Experience in apparel, custom merchandise, printing, manufacturing, or an agency is a big plus.
• Very organized. You can track dozens of orders at once without losing one.
• Clear, warm, professional communicator, especially when the news isn't great.
• Proactive. You follow up before being asked.
• Comfortable with order systems, spreadsheets, and project tools (Printavo and Monday.com are a plus).
• Calm under deadline pressure, especially during busy season.

Responsibilities

• Take over orders as soon as they're placed in our order system (Printavo).
• Be the client's main contact after the sale: status updates, questions, approvals, and delivery timing.
• Work with our Production Manager, Order Operations, and Production Coordinator to keep orders on track.
• Submit Bespoke orders to our partner factories and follow up through production and shipping.
• Spot delays or issues early, solve them, and tell the client before they have to ask.
• Keep order records, timelines, and notes accurate in our systems.
• Make sure every order is correct, on time, and matches what the client approved.
• Share client feedback with Sales and Production so we keep getting better.

Skills

Order management

Account coordination

Production coordination

Client services

Apparel industry experience

Organization

Communication

Proactive

Deadline management

Tools

Printavo

Monday.com

Job description

The role

Once a client says yes, you take it from there. You'll own each order from the moment it's placed until it's delivered. You'll keep clients updated, keep production on schedule, and make sure nothing slips. For our clients, you're the reason working with Mello feels easy.

What you'll do

• Take over orders as soon as they're placed in our order system (Printavo)
• Be the client's main contact after the sale: status updates, questions, approvals, and delivery timing
• Work with our Production Manager, Order Operations, and Production Coordinator to keep orders on track
• Submit Bespoke orders to our partner factories and follow up through production and shipping
• Spot delays or issues early, solve them, and tell the client before they have to ask
• Keep order records, timelines, and notes accurate in our systems
• Make sure every order is correct, on time, and matches what the client approved
• Share client feedback with Sales and Production so we keep getting better

What we're looking for

• 2+ years in order management, account coordination, production coordination, or client services
• Experience in apparel, custom merchandise, printing, manufacturing, or an agency is a big plus
• Very organized. You can track dozens of orders at once without losing one.
• Clear, warm, professional communicator, especially when the news isn't great
• Proactive. You follow up before being asked.
• Comfortable with order systems, spreadsheets, and project tools (Printavo and Monday.com are a plus)
• Calm under deadline pressure, especially during busy season

Pay

• $56,000-$72,800 / $27-$35 per hour

Why Mello

• Work with brands you know on products people are excited to receive
• See orders get made down the hall in our Austin facility
• A growing team with room to build how we run operations