Account Coordinator

Mavich Branding Group; Irving (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

Mavich Branding Group is seeking an Account Coordinator to join our team in an entry-level capacity. You will learn our order-management workflows by handling client orders in our B2B online stores and branded merchandise portals.

As you grow, you’ll help ensure orders move accurately from placement through production, fulfillment, and final delivery while coordinating with internal teams and supporting Account Managers.

Qualifications

• Entry-level position with no prior experience required.
• Willingness to learn order management processes and systems.
• Ability to manage multiple client orders with attention to detail.

Responsibilities

• Manage orders submitted through client B2B online stores and portals.
• Track orders from submission to production, fulfillment and delivery.
• Monitor turnaround times and communicate status to clients.
• Coordinate with internal teams to resolve issues and keep customers informed.
• Learn production methods and vendor workflows to support account management.

Skills

Organized

Detail oriented

Multi-tasking

Customer service

Communication

Problem solving

Learning software

Job description

Mavich Branding Group is growing, and we're looking for an Account Coordinator to join our team!

We are a full-service branding company specializing in print, branded merchandise, apparel, signage, online company stores, warehousing, kitting, and fulfillment. We believe in developing our team members, creating a positive work environment, and building a culture that encourages new ideas, accountability, and growth.

The Account Coordinator position is designed as an entry point into our Account Management team. You'll learn how Mavich operates by managing orders placed through our clients' B2B online stores and branded merchandise portals.

Through hands-on experience and repetition, you'll develop an understanding of our products, production processes, systems, vendors, fulfillment operations, and customer-service standards.

Our goal is to develop successful Account Coordinators into future Account Managers who can eventually manage their own clients, custom jobs, and special projects.

The Role:

As an Account Coordinator, your primary responsibility is ensuring online store orders move accurately and on time from order placement through production, fulfillment, shipping, and final delivery.

You'll serve as an important connection between our online customers and internal teams, monitoring orders throughout the process and helping identify and resolve potential issues before they impact the customer.

This position is ideal for someone who is organized, detail-oriented, comfortable managing multiple priorities, and interested in developing a career in account management.

Responsibilities:

• Manage and monitor orders submitted through assigned client B2B online stores and merchandise portals
• Track orders from initial submission through production, fulfillment, shipping, and final delivery
• Monitor production and fulfillment turnaround times to ensure orders remain on schedule
• Work closely with Account Managers, Production, Purchasing, Warehouse, Fulfillment, and other internal teams
• Review order information for accuracy and completeness
• Proactively identify orders that may be delayed and work with the appropriate team to resolve issues
• Provide order-status updates and assist with customer questions
• Monitor product and inventory availability when applicable
• Coordinate shipping and delivery requirements
• Maintain accurate order notes, statuses, and documentation within company systems
• Help resolve order discrepancies, backorders, shipping issues, and other day-to-day challenges
• Learn Mavich's print, apparel, promotional product, signage, kitting, warehousing, and fulfillment capabilities
• Develop an understanding of our production methods, suppliers, products, pricing, and internal processes
• Assist Account Managers with customer requests and more complex projects as experience and knowledge grow

What We're Looking For:

This is an entry-level position, and previous experience in the print or promotional products industry is not required.

We're looking for someone who:

• Is highly organized and detail-oriented
• Takes ownership and follows tasks through completion
• Is comfortable managing multiple orders and priorities at the same time
• Communicates clearly and professionally
• Enjoys working with customers and solving problems
• Is comfortable learning and working within multiple software platforms
• Recognizes when something isn't progressing correctly and takes initiative to find a solution
• Works well in a fast-paced, team-oriented environment
• Understands the importance of deadlines and customer expectations
• Has a positive attitude and willingness to learn
• Is dependable and accountable
• Wants to grow professionally and take on increasing responsibility

We view the Account Coordinator position as a development role with a path toward Account Management.

You'll begin by managing repeatable online-store orders, giving you exposure to a high volume of projects while learning how orders move through Mavich from start to finish.

As you develop your product knowledge, demonstrate ownership, and learn our processes, you'll have opportunities to assist with increasingly complex customer requests and custom projects.

The long-term career path for a successful Account Coordinator is advancement into an Account Manager position.

Our Account Managers manage an assigned customer base and oversee custom print, promotional product, apparel, merchandise, and special projects. They own the complete project cycle, including creative ideas and product recommendations, sourcing and procurement, order entry, coordination with our internal design and production teams, budget and timeline management, customer communication, and final delivery.

Why Mavich?

At Mavich Branding Group, you'll have the opportunity to learn multiple sides of the branding and merchandise industry under one roof.

With in-house production, graphic design, warehousing, fulfillment, online stores, and an experienced

Account Management team, you'll see how projects move from an initial order or idea all the way through production and delivery.

More importantly, you'll have an opportunity to learn the business by doing the business.

We're looking for someone who wants more than their next job. We want someone who is eager to learn, willing to take ownership, and interested in growing with Mavich Branding Group.

If you're motivated, organized, eager to learn, and interested in building a career in account management, branding, print, apparel, and promotional products, we'd love to meet you.