Client Operations Supervisor

Barry’s Bootcamp; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Barry's Bootcamp is seeking a Client Operations Supervisor in New York. This role involves leading hospitality, managing studio operations, and supporting marketing initiatives. The ideal candidate will have strong customer service skills and a passion for community building.

Qualifications

• Strong customer service skills required.
• Must be at least 18 years old.

Responsibilities

• Lead on duty for class check-ins and studio operations.
• Train and develop team members for consistent client experience.
• Manage Fuel Bar and retail inventory.

Skills

Customer Service

Communication

Teamwork

Job description

Join to apply for the Client Operations Supervisor role at Barry's.

About The Role

As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading hospitality and executing daily operations. You will support the Senior/General Manager and Assistant General Manager with marketing initiatives, team development, and maintaining brand standards. Your responsibilities include leading hospitality, assisting clients with class selections, membership queries, Fuel Bar orders, and retail. Your passion for customer service and community building is essential.

What You'll Do

1. Lead on duty, ensuring seamless class check-ins and studio opening/closing.
2. Support management of studio staff on duty.
3. Develop relationships with clients and staff.
4. Support marketing strategies including acquisition, community initiatives, and outreach.
5. Manage Fuel Bar and retail inventory.
6. Train and develop team members to ensure consistent client experience.
7. Oversee programs like milestones and loyalty to foster community and retention.
8. Manage studio systems like Zendesk and Brandbot, ensuring client inquiries are resolved promptly.
9. Maintain studio facilities and cleanliness.
10. Support retail and Fuel Bar service, merchandising, and sales opportunities.
11. Uphold company culture and represent Barry’s within the community.

Qualifications

• Strong customer service skills.
• Availability to work 5 shifts including weekends and holidays.
• Friendly, outgoing, and empathetic personality.
• Detail-oriented and professional appearance.
• Effective communication and teamwork skills.
• Must be at least 18 years old.

Compensation

The pay range for this role is $25 per hour in New York.