Client Operations Supervisor

Barry’s Bootcamp; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the fitness sector is seeking a dynamic Client Operations Supervisor to enhance the client experience and uphold studio standards. This role involves leading hospitality efforts, managing studio operations, and supporting marketing initiatives. The ideal candidate will have a passion for fitness and community building, ensuring a welcoming environment for clients. Join a vibrant team dedicated to delivering high-quality service and fostering a strong community spirit. This position offers an exciting opportunity to grow within a supportive and energetic atmosphere, making a positive impact on clients and team members alike.

Qualifications

• Strong customer service skills and excellent communication abilities are essential.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Lead on duty, ensuring smooth class check-ins and studio operations.
• Assist with studio marketing strategies and community initiatives.

Skills

Customer Service Skills

Communication Skills

Team Development

Marketing Strategies

Tools

Zendesk

Brandbot

Job description

Join to apply for the Client Operations Supervisor role at Barry's.

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against applicants or employees based on race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship, or immigration status. Applicants with disabilities needing assistance may contact the People and Culture Department ([e-mail]).

Barry’s, founded in West Hollywood in 1998, offers a high-intensity, immersive fitness experience combining strength and cardio intervals. Our classes focus on different muscle groups to ensure effective results and injury prevention, designed to tone muscles, maximize fat loss, and spike metabolism for up to 48 hours post-class.

As a Client Operations Supervisor, you will be the first contact for Barry’s, leading hospitality and daily operations, supporting management with marketing initiatives, team development, and maintaining studio standards. Your role involves leading hospitality, assisting clients with class selections, membership queries, Fuel Bar orders, and retail, driven by your passion for customer service and community building.

Key Responsibilities

1. Lead on duty, ensuring smooth class check-ins, studio opening and closing procedures.
2. Support management of studio staff on duty.
3. Develop cooperative relationships with clients and staff.
4. Assist with studio marketing strategies, including client acquisition, community initiatives, and outreach.
5. Manage Fuel Bar and retail inventory control.
6. Support hospitality process implementation and staff training.
7. Train team members to ensure a consistent client experience and uphold standards.
8. Oversee community engagement programs to enhance retention and celebrate events.

Manage Studio Systems

1. Utilize Zendesk and Brandbot for client communication and issue resolution.
2. Assess client needs, maintain service quality, and communicate promotions and events.
3. Ensure effective internal and external communication.

Facilities and Brand Standards

1. Maintain cleanliness and studio facilities, including laundry, locker rooms, and equipment.
2. Conduct weekly facilities walk-throughs and audits.
3. Manage retail and Fuel Bar customer service, merchandising, and sales opportunities.

Company Culture

1. Uphold Barry’s community and culture standards, embodying the company's mission, vision, and values.
2. Represent Barry’s within the studio and broader fitness community.
3. Participate in community-building activities with regional teams.

Required Experience

1. Strong customer service skills.
2. Availability to work 5 shifts including weekends and public holidays.
3. Friendly, outgoing personality with enthusiasm for fitness and community.
4. Patience, empathy, and excellent communication skills.
5. Ability to prioritize in a fast-paced environment and maintain professionalism.
6. Minimum age of 18 years.

Compensation

The pay range for this role is $25 per hour in New York.