Client Operations Supervisor

Barry's; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Barry's is seeking a Client Operations Supervisor to lead hospitality and daily operations at their New York studio. The role involves managing staff, supporting marketing initiatives, and ensuring a high-quality customer experience. Ideal candidates will possess strong customer service skills and a passion for fitness.

Qualifications

• Strong customer service skills.
• Availability to work 5 shifts including weekends and public holidays.
• Friendly, outgoing personality with enthusiasm for fitness and community.

Responsibilities

• Lead on duty, ensuring seamless class check-ins and studio operations.
• Support management of studio staff and marketing strategies.
• Maintain studio facilities and provide excellent customer service.

Skills

Customer service

Communication

Attention to detail

Job description

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We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([e-mail]).

Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

About The Role

As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest.

What You'll Do

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support management of studio marketing strategies, including acquisition tactics, client and community initiatives, studio and team engagement, and corporate outreach
• Assist with fuel bar and retail inventory control and counts
• Partner with management to support hospitality process implementation and staff training
• Train and develop team members to ensure a consistent client experience
• Oversee milestone, loyalty, and community programs to drive engagement and retention

Manage Studio Systems

• Zendesk, Brandbot, and other systems
• Ensure client inquiries are resolved promptly and follow-up is maintained
• Assess client needs, maintain service quality, and communicate studio promotions and events
• Lead internal and external communication efforts

Maintain studio facilities including laundry, Red Room, locker rooms, and cleanliness standards. Conduct weekly walk-throughs and audits with management. Provide excellent customer service at Fuel Bar and retail, manage inventory, and identify sales opportunities.

Company Culture Responsibilities

• Uphold Barry’s community and culture standards, embody the company mission, vision, and values
• Represent the Barry’s brand within the studio and fitness community
• Participate in community-building activities with studio and regional teams

Qualifications

• Strong customer service skills
• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality with enthusiasm for fitness and community
• Empathy, patience, and excellent communication skills
• Ability to prioritize in a fast-paced environment
• Attention to detail and professionalism
• Must be at least 18 years old

Pay Range

USD 25 per hour (New York)