Client Operations Supervisor

Barry’s Bootcamp; New York (NY); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading fitness company is seeking a Client Operations Supervisor to oversee daily operations and enhance client engagement. This role involves managing class check-ins, supporting staff, and maintaining brand standards in a dynamic environment. Ideal candidates are customer-focused, detail-oriented, and able to work flexible shifts including weekends.

Qualifications

• Must be at least 18 years old.
• Strong customer service skills.
• Effective communicator and team player.

Responsibilities

• Manage on-duty operations and ensure smooth class check-ins.
• Support staff management and develop client/staff relationships.
• Assist with marketing strategies and community initiatives.

Skills

Customer Service

Communication

Teamwork

Tools

Zendesk

Brandbot

Job description

Join to apply for the Client Operations Supervisor role at Barry's.

We appreciate your interest in employment with Barry’s! Barry’s is committed to equal employment opportunity and does not discriminate based on race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, marital status, citizenship, or any other protected status under law. Applicants with disabilities needing assistance may contact the People and Culture Department at [e-mail].

Barry’s, founded in West Hollywood in 1998, offers a high-intensity, immersive workout combining strength and cardio. Our classes focus on different muscle groups to ensure effective results and injury prevention, boosting metabolism for up to 48 hours.

As a Client Operations Supervisor, you will be the first contact for Barry’s, leading hospitality and daily operations, supporting management, and maintaining brand standards. Your role includes leading class check-ins, supporting staff, engaging with clients, supporting marketing initiatives, managing studio systems, overseeing facilities, and fostering company culture.

Key Responsibilities include:

• Managing on-duty operations, ensuring smooth class check-ins and studio opening/closing.
• Supporting staff management and developing client/staff relationships.
• Assisting with marketing strategies, client engagement, and community initiatives.
• Managing inventory and supporting hospitality processes, training team members, and overseeing community programs.

Studio Systems Management:

• Utilizing Zendesk and Brandbot to resolve client inquiries efficiently.
• Maintaining quality standards and evaluating client satisfaction.

Facilities and Brand Standards:

• Ensuring cleanliness and maintenance of studio facilities.
• Supporting retail and Fuel Bar operations and merchandising.

Company Culture:

• Upholding Barry’s community standards and representing the brand.
• Participating in community engagement activities.

Minimum Requirements:

• Strong customer service skills and availability to work 5 shifts, including weekends and holidays.
• Friendly, outgoing, empathetic, and detail-oriented.
• Effective communicator and team player.
• Must be at least 18 years old.

Pay Range: $25 per hour (New York)

Additional Details:

• Seniority Level: Mid-Senior level
• Employment Type: Part-time
• Job Function: Management and Manufacturing
• Industry: Wellness and Fitness Services