Client Operations Specialist: Troubleshooting & Reconciliations

BNY; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

BNY seeks a Specialist to join the Client Operations, Ginnie Mae Operations team in New York, NY. Responsibilities include direct client contact for troubleshooting, responding to inquiries, and performing daily reconciliations with SLA adherence.

Preferred candidates have a Bachelor's degree and 0–3 years of experience, with excellent verbal and written communication. This role supports securities processing under supervision and aims to deliver timely outcomes.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 0-3 years of total work experience preferred.
• Excellent verbal and written skills; strong communication.
• Take a lead role in the processing and timely issuance of securities.
• Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.

Responsibilities

• Direct contact with clients for troubleshooting, correcting errors/exceptions and inquiries.
• Independently assist clients by responding to phone, email, and other inquiries regarding supported services
• Provide daily reconciliations as well as metrics; review daily open items for follow-up and closure
• Meet all Service Level Agreements for daily deliverables
• To successfully ensure all tasks and assigned projects deliverables are met

Skills

Customer service

Verbal and written communication

Troubleshooting

Account management

Client inquiries handling

Education

Bachelor's degree

Job description

BNY seeks a Specialist to join the Client Operations, Ginnie Mae Operations team in New York, NY. Responsibilities include direct client contact for troubleshooting, responding to inquiries, and performing daily reconciliations with SLA adherence.

Preferred candidates have a Bachelor's degree and 0–3 years of experience, with excellent verbal and written communication. This role supports securities processing under supervision and aims to deliver timely outcomes.