Client Operations Specialist

Dakota; Oregon; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Competitive salary and equity

Extended exercise terms for equity

Paid co-working space/desk at anoffice

Job summary

Dakota is a remote-first fintech building stabilized payment rails. You will join the Client Operations team as the first line for client questions, tracing payments, resolving exceptions, and delivering fast, accurate responses to API and business banking clients.

This hands-on role offers ownership and collaboration with operations leadership, engineering, and compliance. You will grow into more senior responsibilities as you deepen knowledge of rails and partner investigations.

Qualifications

• 1–3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company.
• Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks).
• Comfort reading API responses, transaction data, and logs to figure out what happened.
• Clear, calm writing, especially when the news isn't good.
• An instinct to fix root causes, not just close tickets.
• Sound judgment about what to handle yourself and when to escape.
• Preference to be based in the Eastern Time (ET) zone.

Responsibilities

• Own the client support queue: triage, respond, and resolve inbound questions from API and business banking clients.
• Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, recalls, and delayed payments.
• Work with our bank partners on payment investigations.
• Keep clients updated on onboarding and account status.
• Monitor transaction activity and alerts, and flag anything unusual early.
• Write clear bug reports and feature requests so engineering can act fast.
• Build and maintain runbooks and help center articles based on real client questions.
• Spot the top recurring issues each week and push to eliminate them.

Skills

Payments operations

Wires/ACH/SWIFT

API logs reading

Customer support

Clear writing

Tools

Pylon

Salesforce

Linear

Datadog

KYB/KYC tools

Job description

About DakotaDakota is a stablecoin infrastructure platform powering modern financial products through regulated money movement, stablecoin orchestration, and cross-border settlement. We serve institutional clients — fintechs, payment service providers, marketplaces, and enterprises — through an API-first platform that abstracts the complexity of custody, compliance, settlement, and banking partnerships.We are a remote first team across North America and Europe. We value high quality work, clear thinking and ownership.

The Role

You'll join our Client Operations team as the first line for client questions: tracing payments, resolving exceptions, and making sure every client gets a fast, accurate response. You'll also turn what you learn into runbooks, help center articles, and fixes, so the same problem doesn't come back.This is a hands-on role with a lot of ownership. You'll work directly with our operations leadership, engineering, and compliance teams. As you build depth across our payment rails, you'll have the chance to take on more scope and grow into more senior responsibilities.

What You'll Do

• Own the client support queue: triage, respond, and resolve inbound questions from API and business banking clients
• Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, recalls, and delayed payments
• Work with our bank partners on payment investigations
• Keep clients updated on onboarding and account status
• Monitor transaction activity and alerts, and flag anything unusual early
• Write clear bug reports and feature requests so engineering can act fast
• Build and maintain runbooks and help center articles based on real client questions
• Spot the top recurring issues each week and push to eliminate them

What We're Looking For

• 1-3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company.
• Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks).
• Comfort reading API responses, transaction data, and logs to figure out what happened
• Clear, calm writing, especially when the news isn't good
• An instinct to fix root causes, not just close tickets
• Sound judgment about what to handle yourself and when to escape
• Preference to be based in the Eastern Time (ET) zone

Nice to Have

• Experience with stablecoins or crypto payment rails
• Direct experience working exceptions with bank partners
• Familiarity with Pylon, Salesforce, Linear, Datadog, KYB/C verification tools, or similar tools
• You use AI tools daily and like building small automations
• Exposure to KYB/KYC onboarding workflows

How We Work

At Dakota, we value people who:

• Strive for excellence
• Practice extreme ownership
• Experiment fearlessly and learn quickly
• Stay close to customers
• Communicate clearly and directly

What We Offer

• Engaging problems that increase economic freedom globally
• Competitive salary and equity
• Employee-friendly equity terms (extended exercise)
• Remote work, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental, and vision insurance
• Regular team events and off-sites