Client Operations & Correspondence Associate

Cotality; Dallas (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous PTO and 11 paid holidays

Parental leave and baby stipend

Health coverage options

401(k) with company match

Job summary

Cotality, a leading property intelligence company, seeks a Customer Support Associate to help clients by answering inquiries, logging interactions and ensuring service quality across the team.

You’ll work under supervision within a collaborative, SLA‑driven environment, with generous benefits, flexible options, and opportunities to grow your skills while supporting the company mission to deliver fast, accurate insights.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and clear written communication.
• Ability to follow instructions and collaborate.

Responsibilities

• Respond to basic customer questions and handle routine tasks.
• Deliver service that aligns with company standards and SLAs.
• Collaborate with team members to ensure high client satisfaction.
• Conduct basic research and document client interactions and transactions.

Skills

Basic computer literacy

Written communication

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Job description

Cotality, a leading property intelligence company, seeks a Customer Support Associate to help clients by answering inquiries, logging interactions and ensuring service quality across the team.

You’ll work under supervision within a collaborative, SLA‑driven environment, with generous benefits, flexible options, and opportunities to grow your skills while supporting the company mission to deliver fast, accurate insights.