Associate, Operation Services, Correspondence Services

Cotality; Dallas (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Generous PTO and 11 paid holidays

Parental leave and baby stipend

Health coverage options

401(k) with company match

Job summary

Cotality, a leading property intelligence company, seeks a Customer Support Associate to help clients by answering inquiries, logging interactions and ensuring service quality across the team.

You’ll work under supervision within a collaborative, SLA‑driven environment, with generous benefits, flexible options, and opportunities to grow your skills while supporting the company mission to deliver fast, accurate insights.

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and clear written communication.
• Ability to follow instructions and collaborate.

Responsibilities

• Respond to basic customer questions and handle routine tasks.
• Deliver service that aligns with company standards and SLAs.
• Collaborate with team members to ensure high client satisfaction.
• Conduct basic research and document client interactions and transactions.

Skills

Basic computer literacy

Written communication

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Job description

Job Description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people‑centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Core Responsibilities

1. Client Support & Service Delivery

   • Handle Inquiries: Respond to basic customer questions and handle routine operational tasks.
   • Meet Targets: Deliver service that consistently aligns with established company standards and SLAs.
   • Collaborate: Work closely with team members under direct supervision to ensure high client satisfaction.

2. Research & Documentation

   • Conduct Basic Research: Access public information and market resources to perform simple data analysis for client requests.
   • Maintain Records: Document and track all client interactions, requests, and transactions accurately.

Job Qualifications

• Education: High school diploma or equivalent.
• Skills: Basic computer literacy, effective written and verbal communication, and strong attention to detail.
• Knowledge: A basic understanding of customer service principles and client operations.
• Traits: Ability to follow instructions closely and work well within a collaborative team environment.

Annual Pay Range

Annual Pay Range: 34,400 - 41,600 USD

Application Window

Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. 2026-06-08

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:

• Time off: Generous PTO and 11 paid holidays, plus well‑being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well‑being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Equal Opportunity and Legal Statements

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug‑Free Workplace.

Cotalty will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We are better together when we support and recognize our differences. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.

Availability of personal investment: Cotalty will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

Interview methods: Cotalty will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. Cotalty will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Please click here to view the Cotalty Applicant Privacy Statement.

If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at [e-mail] or 1-866-224-2086. Please include the following information in your email:

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