Client Operations Associate - Remote

River; Northern (KY); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Unlimited PTO

Health/Dental/Vision Insurance

401(k)

Fully remote option

Competitive compensation and equity

Job summary

River is a fast-growing fintech startup building trusted financial services for bitcoin. We are hiring for a Client Operations role to directly interface with clients, analyze trends, and refine processes to scale our business.

You will collaborate across Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services to enhance product and client experience. Remote work is fully supported in the U.S.

Qualifications

• Client operations experience preferred; startup fintech context valued.
• Strong analytical skills to identify trends in data.
• Excellent communication and collaboration across teams.

Responsibilities

• Interface with clients to manage questions and feedback about products and services.
• Analyze client activity trends and inquiries.
• Develop operational efficiencies to scale the business.
• Refine automation and communication methods across Client Operations.
• Coordinate between clients and internal teams to support needs and improve product.

Skills

Data analysis

Communication

Customer-facing

Problem-solving

SQL

Excel

Google Sheets

Education

Degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Tools

SQL

Excel

Google Sheets

Job description

At River we are building the world's most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world's only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.

What you will do

• Directly interface with clients to manage questions and feedback about our products and services
• Analyze and identify trends in client activity and inquiries
• Identify and develop operational efficiencies to scale the business and processes
• Refine the business rules, automations, and communication methods across Client Operations
• Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience

What we look for in you

• Ability and interest to work in a fast-paced fintech startup environment
• High agency self starter
• Collaborate and problem-solve well
• Customer-facing experience preferred
• Great communicator, conversationalist
• Highly adaptable; able to shift focus on the fly and balance many tasks
• Ability to identify trends in data and make decisions based on analyses
• Excel/Google Sheets, SQL, product management experience a plus, but not required
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits

• Salary: $70,000 - Full Time
• Competitive compensation and equity
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k
• Fully remote option

Interview Process

• Screening Video Call (20 minutes)
• Role specific interview block (1 hour with 2 River employees)
• Prompted Assignment
• Culture & Executive Interview (1 hour block with 2 River employees)