Client Operations Associate

UKG; Scottsdale (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

UKG, a leading HR technology company, is hiring a Trust & Funding Ops Associate in Scottsdale, Arizona. In this role, you will manage various operational tasks to ensure timely cash collections, partner with internal teams, and report KPIs. The ideal candidate will have strong organizational skills and prior experience in accounting or customer service.

Benefits

Wellness programs

Tuition reimbursement

Customizable expense reimbursement program

Qualifications

• 1-2 years of general Tax / Payroll / Accounting / Banking or Customer Service experience preferred.
• Basic knowledge of Microsoft Office Applications.

Responsibilities

• Processes all cash collections in a timely manner.
• Partners with internal teams to resolve funding matters.
• Provides monthly reports to management.

Skills

Organizational skills

Analytical skills

Customer Service

Education

A / B.S Degree or equivalent work experience

Tools

Microsoft Office Applications

Job description

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The Trust & Funding Ops Associate is responsible for a variety of complex operational tasks within the Payment Services organization. The Associate takes accountability for the process from beginning to end ensuring deadlines are met. The utilization of multiple company-based systems in the processing, collecting, and servicing of all department specific products. The position will require strong organizational and analytical skills to complete assigned tasks.

***This position typically requires being onsite in an office at least 3 days per week. ****

Duties and Responsibilities:

• Processes all cash collections in a timely manner in accordance with payment due dates.
• Apply funds for incoming wire transactions
• Partners with internal teams within the Trust organization to research and resolve any funding matters
• Performs a variety of operational tasks from moderate to complex processes
• Mentor and train Trust and Funding Ops Associate I and II
• Assistswith Quarter End processes
• Providesmonthly reports to management with KPIs, trends and suggestions for improvements
• Adhere to department guidelines and audit controls to ensure SLA is being met
• Special project(s) as directed by management

Basic Qualifications:

• 1‐2 years of general Tax / Payroll / Accounting / Banking or Customer Service experience preferred
• Basic Knowledge of Microsoft Office Applications

Preferred Qualifications:

• A / B.S Degree or equivalent work experience
• Working knowledge of payroll tax, employee pay and garnishment processing

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designedto support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail].

The pay range for this position is $18.17 to $26.12 hourly, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers