Client Operations Associate

EPIP; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative nonprofit organization is seeking a Client Operations Associate to enhance user engagement and support. This role is crucial for maintaining relationships with funders and partners, ensuring that services are delivered effectively and thoughtfully. The ideal candidate will thrive in a remote environment, be detail-oriented, and possess exceptional organizational skills. By joining this mission-driven team, you will contribute to a transformative approach to philanthropy, focusing on equity and service in every interaction. If you are passionate about justice and racial equity work, this opportunity is perfect for you.

Qualifications

• Exceptional user management skills and a commitment to equity.
• Highly organized and detail-oriented with tech-savvy abilities.

Responsibilities

• Serve as the primary contact for user engagement and support.
• Field queries and focus on process improvement to enhance services.

Skills

User Management Skills

Organizational Skills

Detail-oriented

Tech-savvy

Communication Skills

Job description

JustFund is a nonprofit grantmaking solution providing philanthropy with a new kind of giving experience: one that is values-aligned, rooted in equity, and built on trust. JustFund is the only nonprofit grantmaking solution designed by funders and organizers of color. We leverage a custom-built technology to ensure values-aligned funders can easily center equity in their grantmaking.

We fund transparently and move critical resources to chronically underfunded groups. We are looking for a candidate who is excited about working with funders to move money to the movement. You will need to be values-aligned, highly organized, bring exceptional user management skills, and be committed to centering equity and service in every engagement.

ABOUT THE POSITION

In service of our mission to reset philanthropy, JustFund provides comprehensive grants management services and solutions to values-aligned funders. The Client Operations Associate will play a vital role on the JustFund team by serving as the primary contact point for user engagement, maintaining user relationships, and supporting JustFund partners utilizing our services. The Associate will field and problem solve queries, focus on iterative process improvement to elevate services, deliver a positive and engaging user experience, and effectively and thoughtfully communicate with users. The ideal candidate will be incredibly detail-oriented, organized, responsive, and tech-savvy. They should be able to juggle multiple projects simultaneously and have experience or interest in justice and racial equity work.

The Client Operations Associate will report to the Director of Customer Experience. The Client Operations Associate role is remote and will be based within the United States and will regularly interface with US-based team members across multiple time zones.