Client Operations Associate

BBVA Global Wealth Advisors; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial services firm in Miami is seeking a Client Operations Associate to support the Sales team in processing clients' requests and transactions. Responsibilities include maintaining operational workflows, managing inquiries from custodians, and ensuring compliance with operational controls. The ideal candidate has a Bachelor's degree in Business or Finance, 5 years of financial industry experience, and strong problem-solving skills. Proficiency in Excel and knowledge of complex securities products are essential for success in this role.

Qualifications

• 5 years of previous financial industry experience – SEC RIA or Broker Dealer preferred.
• Strong understanding of financial markets and complex securities products.
• Middle office/trading experience in Securities is desirable.

Responsibilities

• Support the Sales team with client requests processing.
• Document and maintain operational procedures and workflows.
• Act as main contact for operational inquiries from custodians and third-party broker dealers.

Skills

Problem-solving skills

Interpersonal skills

Attention to detail

Financial markets knowledge

Excel (pivot tables, formulas, macros)

Education

Bachelor's degree in Business, Finance, Economics or related field

Tools

NetX 360

Job description

The Client Operations Associate position supports the Sales team in partnership with the Client Operations team with providing a funding and service on processing clients requests of Wires, ACATS, ACH, security restrictions and products knowledge like equities, Fixed Income, Structured products, Options, FX in accurate and timely manner, US and International settlements Knowledge, margin and Non Purpose Loan

Accountabilities & Areas of responsibility

• Document and maintain all operational procedures and desktop processes. Design and maintain operations workflows.
• Provide administrative support with respect to recordkeeping, maintenance and distribution of client documentation
• Support the business with the processing of all client requests, including but not limited to transfers, distributions, trades and account maintenance forms
• Act as main point of contact for operational inquiries and requests from the RIA’s custodians and third-party broker dealer - Working directly with them to process work in a timely and accurate manner
• Collaborate with Client Relationship Specialist and advisors for all operational matters
• Maintain the back-office systems provided by custodians and executing broker dealer
• Generating, reviewing, and reconciling client fees
• Improve operational procedures and ensure efficiency with resolution of issues identified in account servicing and other client related processes
• Continuous improvement of existing processes, systems, and process
• Demonstrate a strong awareness of the RIA’s compliance program and effectively utilize its tools
• Support the independent monitoring and quality assurance of key operational processes
• Prepare and submit compliance reports as required.
• Ensure that operation controls are in place for all key processes and that any control weaknesses are appropriately addressed and escalated.

Required Qualifications, Skills and Capabilities

• Bachelor's degree in Business, Finance, Economics, or other related area or equivalent work-related experience
• 5 years of previous financial industry experience – SEC RIA or Broker Dealer preferred
• Manage the end-to-end lifecycle of securities transactions
• Strong understanding of financial markets and technical expertise in complex securities products (Equities, Fixed income, Structured products, Mutual Funds, Options, Alternative placements)
• Previous experience with the “NetX 360” platform preferred
• Middle office/ trading experience in Securities desirable
• Understanding of the relevant rules and regulations applicable to SEC registered Investment Advisors and Broker Dealers
• Highly motivated self-starter with very good problem-solving skills and attention to detail
• Great interpersonal and stakeholder management skills - Ability to communicate and coordinate effectively with a wide range of people across different functions and levels of seniority.
• Delivery focused with ability to prioritize multiple assignments and meet deadlines
• Problem-solving skills and focus on collaboration and teamwork
• Excel, pivot tables, formulas and macros