Client Service Specialist

Back Office Connection, Inc.; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work environment

NYSE market holiday schedule

Paid personal time off

Employer-paid medical, dental, and vis

401(k) with employer matching

Job summary

Back Office Connection, Inc. is seeking an experienced Client Service Specialist to support day-to-day client service, onboarding, and account maintenance for Registered Investment Advisor firms.

This role leverages financial services knowledge, CRM familiarity, and workflow coordination to deliver accurate, responsive service and a high-quality client experience across advisory relationships. You'll manage onboarding, account opening and maintenance tasks, maintain CRM data, and coordinate with

Qualifications

• Experience supporting RIA/firms or custodians in client service workflows.
• Strong communication with advisors, custodians, clients, and remote team members.
• Hands-on onboarding, account opening, transfers, maintenance, and service follow-up.

Responsibilities

• Provide day-to-day client service support to RIA firms, advisors and internal teams.
• Support new client onboarding workflows, including account opening, transfer paperwork, data gathering, and follow-up on items.
• Prepare, review, and track custodial forms, service requests, and account maintenance tasks.
• Maintain accurate client and workflow information in CRM systems and update tasks/notes.
• Coordinate with custodians and service providers to resolve account administration issues.
• Monitor workflows to ensure timely, accurate task completion.
• Communicate proactively about task status and next steps with clients and team.
• Assist in documenting and improving client service procedures.

Skills

Client service

CRM systems

Onboarding

Account maintenance

Communication

Process coordination

Education

Bachelor’s degree in Finance, Business, Economics, or related field

Tools

CRM systems

Custodial platforms

Workflow management tools

Job description

Back Office Connection is seeking an experienced Client Service Specialist to support the day-to-day client service, onboarding, and account maintenance needs of Registered Investment Advisor firms.

This position offers the opportunity to apply financial services, client service, CRM, custodial, and workflow management experience in a client-focused environment where accuracy, responsiveness, and follow-through are essential.

In this role, you will help support RIA client partners through new client onboarding, account opening and maintenance, CRM task management, custodial paperwork, and ongoing service workflows. This is an excellent opportunity for a detail-oriented professional who enjoys client communication, process coordination, and helping advisory firms deliver a high-quality client experience.

Responsibilities

• Provide day-to-day client service support to Registered Investment Advisor firms, advisors and internal team members.
• Support new client onboarding workflows, including account opening, transfer paperwork, client data gathering, and follow-through on outstanding items.
• Prepare, review, and track custodial forms, service requests, account maintenance items, money movement documentation, and related client service tasks.
• Maintain accurate client, household, account, and workflow information within CRM systems, including task updates, notes, documentation, and status tracking.
• Coordinate with custodians and other service providers to resolve account administration, paperwork, access, and client service requests.
• Monitor client service workflows to ensure requests are completed accurately, timely, and in accordance with client expectations and firm procedures.
• Communicate proactively with clients and internal team members regarding task status, missing information, next steps, and potential service issues.
• Assist with documenting and improving client service procedures to support consistent execution across RIA client relationships.

Experience

• Proven experience working with an RIA firm, financial advisory firm, custodian, or outsourced operations team supporting RIA client service workflows.
• Professional communication skills and the ability to collaborate effectively with advisors, custodians, clients, and remote team members.
• Hands-on experience with client onboarding, account opening, account transfers, account maintenance, custodial paperwork, and service request follow-up.
• Experience using CRM systems to manage client records, tasks, workflows, notes, documentation, and service-related follow-through.
• Familiarity with custodial platforms and common RIA client service processes, including account administration, money movement, beneficiary updates, standing instructions, RMD tracking, and document management.
• Strong organizational skills, excellent attention to detail, and the ability to manage multiple time-sensitive requests while maintaining accurate documentation.
• FINRA Securities Industry Essentials (SIE) or equivalent knowledge.
• Series 65 or equivalent knowledge.
• Bachelor’s degree in Finance, Business, Economics, or a related field, or equivalent financial services experience.

Back Office Connection is committed to delivering accurate, reliable, and high-quality service support to our RIA client partners. This role is ideal for a detail-oriented professional who enjoys client service, account administration, CRM workflow management, custodial coordination, and helping advisory firms create a smooth and responsive client experience.

• Remote work environment
• Paid holidays generally align with the NYSE market holiday schedule.
• Paid personal time off (PTO)
• Employer-paid medical, dental, and vision coverage, with the option to add dependent coverage at the employee’s expense
• 401(k) participation with employer matching