Client Service Associate

New City Family Office; Denver (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

New City Family Office is seeking a Client Service Associate to support day-to-day client service, account operations, and administrative functions for our high-net-worth client base. This role collaborates closely with advisors and custodians to execute trades, process account paperwork, and keep client accounts running smoothly.

Ideal candidates have 1–2 years in client service or operations at an RIA, wirehouse, or broker-dealer, plus familiarity with custodial platforms.

Qualifications

• 1–2 years of client service or operations experience in RIA, wirehouse, or broker-dealer environments.
• Bachelor’s degree preferred; equivalent experience will be considered.
• Familiarity with custodial platforms (Schwab Advisor Services, Fidelity WealthAccess, Pershing) is a plus.
• SIE, Series 7, or Series 63 licensing is a plus but not required.
• Strong attention to detail, organization, and discretion with confidential client information.
• Proficient in Microsoft Office and CRM/portfolio management software (Salesforce, Redtail, Wealthbox).

Responsibilities

• Serve as front-line contact for client questions on account status, transfers, and paperwork.
• Prepare and process new account forms, ACATs, and beneficiary updates.
• Coordinate with custodians to resolve client servicing requests.
• Schedule client meetings and prepare materials for advisors.
• Enter and execute client trades and rebalancing instructions per compliance guidelines.
• Process money movements including wires, ACH transfers, checks, and internal journal entries.
• Monitor trade settlements and resolve discrepancies with custodians or clearing firms.
• Maintain records of client instructions, trade confirmations, and account activity.
• Maintain CRM records and client files; support fee billing and invoicing.
• Assist with compliance documentation, recordkeeping, and audit preparation.
• Provide general office administration, correspondence, and scheduling support.

Skills

Client service

CRM software

Attention to detail

Organizational skills

Discretion with confidential info

Microsoft Office

Education

Bachelor’s degree

Tools

Salesforce

Redtail

Wealthbox

Schwab Advisor Services

Fidelity WealthAccess

Pershing

Job description

New City Family Office is seeking a Client Service Associate to support day-to-day client service, account operations, and administrative functions for our high-net-worth client base. This is an operational and administrative role ideal for someone with prior RIA or wirehouse client service who is looking to grow within a boutique family office environment. The role works closely with advisors and custodians to execute trades, process account paperwork, and keep client accounts running smoothly.

Key Responsibilities

Client Service

• Serve as a front-line point of contact for client questions regarding account status, transfers, and paperwork.
• Prepare and process new account forms, account transfers (ACATs), and beneficiary updates.
• Coordinate with custodians (e.g., Schwab, Fidelity, Pershing) to resolve client servicing requests.
• Schedule client meetings and prepare supporting materials for advisors.

Client Operations / Trade Execution

• Enter and execute client trades and rebalancing instructions accurately and within firm compliance guidelines.
• Process money movements including wires, ACH transfers, checks, and internal journal entries.
• Monitor trade settlement and resolve discrepancies with custodians or clearing firms.
• Maintain accurate records of client instructions, trade confirmations, and account activity.

Administrative Support

• Maintain and update CRM records and client files.
• Support fee billing calculations and invoicing.
• Assist with compliance documentation, recordkeeping, and audit preparation.
• Provide general office administration, correspondence, and scheduling support.

Qualifications

• 1-2 years of experience in client service or operations at an RIA, wirehouse, or broker-dealer (internship experience considered).
• Bachelor’s degree preferred; equivalent experience will be considered.
• Familiarity with custodial platforms (e.g., Schwab Advisor Services,
• Fidelity WealthAccess, Pershing) is a plus.
• SIE, Series 7, or Series 63 licensing is a plus but not required.
• Strong attention to detail, organizational skills, and discretion handling confidential client information.
• Proficient in Microsoft Office and comfortable learning CRM/portfolio management software (e.g., Salesforce, Redtail, Wealthbox).