Client Operations Associate

ABN AMRO Clearing USA LLC; Chicago (IL); On-site; USD 80,000 - 95,000; Full time

Job summary

ABN AMRO Clearing USA LLC is seeking an Operations professional to enhance services within the Chicago office. The ideal candidate will oversee client interactions, improve operational processes, and contribute to the efficiency of clearing operations. This role requires a Bachelor's degree in finance or economics, and a strong track record in clearing operations, client service, and analytical skills.

Benefits

Competitive health benefit offerings

Robust 401(k) Plan

Generous paid time off

Flexible hybrid work schedules

Open communication with regular Town Hall meetings

Awesome office space with amenities

Qualifications

• 3+ years experience with equity, options, and futures clearing.
• FINRA Series 99 required (or ability to obtain within 90 days).
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Supervise daily tasks related to client queries.
• Identify areas of improvement to reduce operational risk.
• Write work instructions for process efficiency.

Skills

Attention to detail

Customer service skills

Analytical skills

Organizational skills

Education

Bachelor's degree in finance, economics, or a related field

Tools

MS Office

Job description

About ABN AMRO Clearing USA LLC
ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.
The core service offering consists of clearing, execution, stock borrowing and lending, settlement. AAC-USA has a Global Reach through direct and indirect clearing memberships to over 90 of the world's leading exchanges. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures, and options. ABN AMRO Clearing USA LLC-Member FINRA, NFA, FIA and SIPC.
Job Overview
The Operations team is responsible for partnering with clients to deliver scalable, holistic, and controlled services. The team ensures the quality, effectiveness and efficiency of all operational processes and creates synergy and alignment with external stakeholders (clients, suppliers) and internal departments. The department identifies improvements aimed to enhancing the quality of the clearing operations service and participates in the implementation of the selected solution.
In this role, you will be responsible for operational and administrative processes, delivering complex assignments, inspecting processes, and recording any bottlenecks in systems or the client journey.
These positions are based in our Chicago office and require a min of 3 days per week onsite in office.
Job Responsibilities

• Supervise and assist with daily tasks related to client queries, internal and external stakeholders along with any non-standard request in a professional manner
• Strong attention to details while reviewing client instructions, amendments, and corrections across the life cycle of a futures, option and/or equity trade
• Adjusts to demands and challenges while working to meet deadlines
• Identifies and recommends areas of improvement to reduce operational risk
• Develops and assesses improvement proposals to optimize efficiencies
• Researches and investigates new product offerings for clients
• Write work instructions and/or process descriptions to ensure knowledge share across teams

Basic Qualifications

• 3+ years experience and knowledge with the processing of equity, options and/or futures clearing
• FINRA Series 99 (or ability to obtain within 90 days of start date) required
• Bachelor's degree in finance, economics, or a related field
• Demonstrate strong confidence in abilities and knowledge of products
• Ability to work within tight timelines
• Self-starter with strong desire to make processes more efficient
• Intellectually curious and understand what drives revenue, risk and implements a plan to streamline existing processes
• Excellent customer service, communication, and organizational skills
• Ability to work in a team environment along with leading by example
• Strong work ethic and emphasis on attention to detail
• Proficiency in MS Office (Word, Excel, PowerPoint) .

Preferred Qualifications

• Experience with Exchange systems: (CME Portal, OCC Portal, ICE Portal, DTCC, etc.)
• Experience with SEC, FINRA, CME and OCC rules and regulations.
• Problem solver with superior analytical and reconciliation skills.
• Ability to identify gaps in existing processes and gain efficiency through automation.
• Strong analytical skills and experience recognizing and mitigating risk through process improvements.
• Experience working with multiple teams across different time zones.
• Strong communication skills; written and verbal.
• Experience with research & monitoring tools; SQL database, JIRA etc.
• Professional Certification recommended, ie SQL, JIRA Project Management

Recommended License(s):

• Industry licenses such as Security Industry Essentials (SIE) recommended for this roles

Annual base salary, not including discretionary bonus eligibility: $80,000 - $95,000
Perks and Benefits
As a global leader in financial services, we rely on the strengths of our employees to deliver their best work for our clients. We invest back in our employees by offering a host of benefits and perks.

• Competitive health benefit offerings, including choice of three medical plans through BCBS-IL, dental, vision and flexible spending accounts
• Complimentary annual membership to One Medical as well as an EAP
• Robust 401(k) Plan with a generous match and vesting schedule
• Use it or lose it pre-tax commuter benefits, corporate Divvy memberships and employer paid benefits such as term life and AD&D and disability insurance
• Generous paid time off, sick days, a robust holiday schedule and parental leave plans.
• Monthly wellness subsidy used towards wellness activities
• Flexible hybrid work schedules
• Open communication including regular Town Hall meetings with the Management Team
• Forward-thinking, culture-based organization with collaborative teams that promote diversity, equity and inclusion
• Free coffee & tea and "bagel Wednesday"
• Employee-led Social and Philanthropy Committee to bring awareness and fun to the employees
• Awesome office space with a large kitchen/meeting gathering area - including a foosball and ping pong table
• Private, well-equipped Mother's room
• Office is conveniently located in the Chicago Loop Financial District - close to CTA and Metra
• Well maintained building (an architectural "masterpiece") and a part of Chicago history - also includes a robust business center with a café, game-room and a shared rooftop terrace with green space

This information is intended as a summary of potential benefits only. Eligibility for the plans and programs listed here depends on the nature of employment, length of service and other factors. Actual coverage is governed by supporting summary plan descriptions and related policies.
ABN AMRO Clearing USA (AAC-USA) is proud to be an equal opportunity employer. AAC-USA celebrates diversity and does not discriminate on the basis of actual or perceived race; creed; color; religion; alienage or national origin; ancestry; citizenship status; age; disability or handicap; sex; marital status; veteran status; sexual orientation; status as a survivor of domestic violence, sex offenses, or stalking; genetic predisposition or carrier status; gender identity or expression; or any other characteristic protected by applicable federal, state or local laws.
We cultivate a culture of inclusion for all employees that respects individual strengths, views and experiences. This enables us to be a better and stronger team - one that makes better decisions and delivers better business results. AAC-USA participates in the E-Verify program in the US.
Notice and Disclaimer to External Recruitment Agencies:
External recruitment agencies must have a signed agreement with ABN AMRO Clearing USA, LLC ("AAC-USA") prior to submitting a resume to fill a vacancy. In addition, a recruitment agency may only submit a resume when invited in writing by an AAC-USA Talent Acquisition Specialist to join the search to fill a specific vacancy. Any resume or other candidate information sent to AAC-USA not in accordance with the foregoing procedure will be considered exclusive property of AAC-USA, with respect to which no placement fee will be due, owing or paid to the sender.