Client Operations Analyst

PayIt, LLC; Kansas City (MO); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salaries

Flexible working arrangements

Office in Kansas City

Job summary

PayIt, LLC is seeking a Client Operations Analyst to act as the operational execution engine for the Client Operations group in Kansas City. You will manage workflows, triage issues, maintain documentation, and prepare reports to ensure client-impacting work progresses efficiently through resolution.

Working within a pooled support model, you will help deliver a consistent, high-quality client experience across the PayIt portfolio, collaborating with multiple teams to drive follow-through and

Qualifications

• Strong organization and attention to detail.
• Effective written and verbal communication.
• Ability to manage multiple priorities simultaneously.
• Strong problem-solving and analytical thinking.
• Ability to learn technical systems quickly.
• Comfortable working in a fast-paced, evolving environment.
• Collaborative mindset and cross-functional partnership skills.

Responsibilities

• Triage and manage incoming operational requests, issues, and support activities.
• Gather information, document findings, and elevate issues appropriately.
• Prepare recurring and ad hoc operational reports.
• Maintain client documentation, SOPs, operational records, and escalation paths.
• Support release readiness activities, known issue tracking, and post-release monitoring.
• Coordinate with Client Operations Managers, Support Engineering, Product Engineering, Implementations, and Client Success teams to drive operational follow-through.
• Identify operational risks, recurring issues, and opportunities for process improvement.
• Support client training and operational enablement activities as needed.

Skills

Organization

Communication

Multi-tasking

Problem solving

Technical literacy

Adaptability

Collaboration

Job description

Our team is a dedicated, passionate group of people. We’re focused on improving access to government — for everyone. Every employee’s talent and enthusiasm helps us achieve our ambitious mission.

We want to make government interactions simple for residents, and we want to be the best partner our clients have ever worked with. Our work removes barriers and reduces complications, making life easier for residents and government agencies.

We make each other better.

PayIt team members truly stand out — both for their professional talent and for their empathy. Our culture is one of a kind, and each team member helps make our success a little sweeter. We learn together, support each other, and grow together.

We value teamwork, curiosity, and new ideas. We invite every team member to bring their full self to work. Our culture is hands‑on so employees gain new skills and get broad exposure across the business. Working at PayIt is an opportunity for real professional growth and career‑defining work.

You belong here.

DEI isn’t just an acronym to us. PayIt acknowledges, embraces, and supports folks of all sexual, gender, (dis)ability, religious, racial, and socioeconomic backgrounds. It makes our company culture, our products, and our world better.

Flexibility. Because life happens.

Need to pick up your child from school, take your pup to the vet, or go to the doctor? PayIt hours are flexible so you can take care of whatever life throws at you. We care about the quality of your work, not micromanaging the exact times you’re working.

Whether you want to take a vacation, need a mental health day, or are out sick, it all falls under our flexible PTO policy. We work hard and play hard at PayIt, and we encourage all of our employees to take time to recharge as they see fit.

Challenging work, fantastic culture, and cool benefits

Health, dental, and vision

We’ve got you covered. From 100% employer‑paid medical insurance to paid plans, you can select what’s best for your situation. We also pay 100% of dental, vision, and short‑and‑long‑term disability insurance for yourself and your family.

We hire the best and we compensate accordingly. And we’re transparent about the salary range during the hiring process, so you’re never left wondering.

401(k) with company match

Your future is important to us. Our employees can join our 401(k) program — with a company match.

Office space in Kansas City

If you enjoy working in‑office, you’ll love our space in the heart of downtown KC. We’ve got comfy common areas, stocked fridges, and private meeting rooms. Being at the office isn’t required, but we love seeing our team members in person.

Current Openings

From client success to engineering to finance, the PayIt team is transforming GovTech and making the lives of everyday people easier.

PayIt is a fast‑growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy‑to‑implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

About The Role

The Client Operations Analyst serves as the operational execution engine for the Client Operations organization. This role supports clients and internal reams by managing operational workflows, triaging issues, maintainig documentation, preparing reporting, and ensuring client‑impacting work progresses efficiently through resolution.

Analysts operate within a pooled support model and help deliver a consistent, high‑quality client experience across the PayIt client portfolio.

Core responsibilities

• Triage and manage incoming operational requests, issues, and support activities.
• Gather information, document findings, and elevate issues appropriately.
• Prepare recurring and ad hoc operational reports.
• Maintain client documentation, SOPs, operational records, and escalation paths.
• Support release readiness activities, known issue tracking, and post‑release monitoring.
• Coordinate with Client Operations Managers, Support Engineering, Product Engineering, Implementations, and Client Success teams to drive operational follow‑through.
• Identify operational risks, recurring issues, and opportunities for process improvement.
• Support client training and operational enablement activities as needed.

What success looks like

• Operational tasks are completed accurately and on time.
• Issues are triaged effectively and escalated with complete information.
• Reporting is accurate, timely, and actionable.
• Documentation remains current, organized, and reliable.
• Clients and internal stakeholders receive timely communication and follow‑up.
• Operational risks are identified and escalated proactively.
• Team processes continuously improve through feedback and operational insights.

Skills & abilities

• Strong organization and attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• Strong problem‑solving and analytical thinking skills.
• Ability to learn technical systems and operational workflows quickly.
• Comfortable working in a fast‑paced, evolving environment.
• Collaborative mindset and strong cross‑functional partnership skills.

Annual Salary Range:

$50,000 - $65,000 USD

Why Work For Us:

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
• You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt
• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
• We #payitforward with our corporate volunteer program, serving the communities where we work and live.
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high‑aptitude, high‑integrity people who are great communicators and want to be part of a growing team.

A Note About AI at PayIt

We love AI. We use it every day and encourage our team to find creative, effective ways to put it to work. If you join PayIt, you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. During the interview process, though, we want to hear from you, not a model. Our goal is to understand how you actually think, solve problems, and communicate, so we ask that your live conversations and assessment responses be your own work.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.

To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers’ alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.

Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt’s Business Code of Conduct and Information Security Policies.