Client Implementation Manager New Kansas City, Missouri

Payitgov; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive salary

Excellent benefits

Job summary

PayIt is seeking a Client Success/Implementation Lead to guide government agency SaaS deployments from planning through go-live. You will own client engagements, gather business rules, and configure prototypes using PayIt Platform tools while coordinating across engineering and product teams.

You will drive test planning, validate requirements, and ensure solutions align with client needs and PayIt specs, while helping maintain platform hygiene and delivering client-facing training.

Qualifications

• 3+ years of professional experience in software/ SaaS environments.
• Experience supporting or implementing applications using web technologies.
• Experience in client-facing Business or Solution Analyst capacity.
• Ability to lead large enterprise implementations with multiple stakeholders.
• Proactive, logical and collaborative problem solver.
• Resiliency in fast-paced growth environment.
• Strong technical aptitude to influence clients with evolving SaaS needs.
• Experience with full project management lifecycle and articulating roadmaps.

Responsibilities

• Lead implementation of SaaS solutions with government agency teams.
• Own client implementation by providing PMO-aligned project management and gathering business rules.
• Develop and configure prototypes using Platform tools and iterate with client feedback.
• Coordinate engineering deliverables and manage timelines with PMO.
• Plan tests and align requirements with Product teams; log issues and validate test plans.
• Ensure configuration meets client and PayIt product specs across teams.
• Support clients in maintaining platform hygiene and user experience quality.
• Coordinate hand-off to Client Success, Operations, and Support.
• Create training for PayIt departments on user experience and FAQs.
• Maintain client-related documentation internally and externally.
• Coordinate with client stakeholders to drive successful outcomes.

Skills

Client-facing

Project management

SaaS implementations

Multi-stakeholder coordination

Problem solving

Cross-functional collaboration

Analytical thinking

Technical aptitude

Full lifecycle PM

Confluence, Trello, Teams, Slack, Jira

Draw.IO, LucidChart

Microsoft Office

Travel readiness

Tools

Confluence

Trello

Teams

Slack

Jira

Draw.IO

LucidChart

Microsoft Office

Job description

Our team is a dedicated, passionate group of people. We’re focused on improving access to government — for everyone. Every employee’s talent and enthusiasm helps us achieve our ambitious mission.

We want to make government interactions simple for residents, and we want to be the best partner our clients have ever worked with. Our work removes barriers and reduces complications, making life easier for residents and government agencies.

We make each other better.

PayIt team members truly stand out — both for their professional talent and for their empathy. Our culture is one of a kind, and each team member helps make our success a little sweeter. We learn together, support each other, and grow together.

We value teamwork, curiosity, and new ideas. We invite every team member to bring their full self to work. Our culture is hands‑on so employees gain new skills and get broad exposure across the business. Working at PayIt is an opportunity for real professional growth and career‑defining work.

You belong here.

DEI isn’t just an acronym to us. PayIt acknowledges, embraces, and supports folks of all sexual, gender, (dis)ability, religious, racial, and socioeconomic backgrounds. It makes our company culture, our products, and our world better.

Flexibility. Because life happens.

Need to pick up your child from school, take your pup to the vet, or go to the doctor? PayIt hours are flexible so you can take care of whatever life throws at you. We care about the quality of your work, not micromanaging the exact times you’re working.

Whether you want to take a vacation, need a mental health day, or are out sick, it all falls under our flexible PTO policy. We work hard and play hard at PayIt, and we encourage all of our employees to take time to recharge as they see fit.

Challenging work, fantastic culture, and cool benefits

Health, dental, and vision

We’ve got you covered. From 100% employer-paid medical insurance to paid plans, you can select what’s best for your situation. We also pay 100% of dental, vision, and short‑and‑long‑term disability insurance for yourself and your family.

We hire the best and we compensate accordingly. And we’re transparent about the salary range during the hiring process, so you’re never left wondering.

401(k) with company match

Your future is important to us. Our employees can join our 401(k) program — with a company match.

Office space in Kansas City

If you enjoy working in‑office, you’ll love our space in the heart of downtown KC. We’ve got comfy common areas, stocked fridges, and private meeting rooms. Being at the office isn’t required, but we love seeing our team members in person.

Current Openings

From client success to engineering to finance, the PayIt team is transforming GovTech and making the lives of everyday people easier.

PayIt is a fast‑growing GovTech company on a mission to modernise how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy‑to‑implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.

“PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

What You’ll Be Doing:

• Lead implementation of SaaS solutions with government agency teams.
• Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where appropriate.
• Develop and configure prototypes using Platform tools based on clients’ business need. Build and iterate to continually incorporate feedback from client.
• Deliver any requirements requiring engineering or other teams to those teams, following the process and coordinating timelines with PMO.
• Manage test planning creation as well as the alignment of requirements with Product teams including logging and coordination of implementation issues and bugs, and validation of test plan and requirements with client.
• Work cross‑functionally to ensure delivery of configuration meets both client and PayIt product specifications.
• Support clients in maintaining good platform hygiene (customer friendly workflows, naming conventions, data set organisation, etc.). Proactively problem solve by identifying potential configuration issues, user experience issues
• Serve as the primary connection point for steady‑state hand off to Client Success, Operations, and Support.
• Develop training for various PayIt departments on user experience and unique client FAQs.
• Maintain, update, and develop client‑related documentation internally and externally.
• Be a key player in coordinating efforts with client stakeholders.

What You’ll Need to Have:

• 3+ years of professional experience working for a software-based organization. Hands‑on experience in supporting or implementing applications using web technologies and/or working in a client‑facing Business or Solution Analyst capacity.
• Ability to lead large enterprise implementations across multiple stakeholder groups internally and externally.
• A proactive, logical, and collaborative approach to solving complex problems.
• Resiliency and the ability to handle multiple tasks and thrive in a fast‑paced, dynamic environment. This is a growth company, so flexibility to adapt to (and likely effect change yourself) approaches & processes is critical!
• Strong technical aptitude, with the ability to influence clients while managing evolving SaaS requirements.
• Experience with the full project management lifecycle. Specifically to articulating product roadmaps and deliverables in a client‑facing capacity.
• Experience with Project Management and Collaboration Tools (i.e Confluence, Trello, Teams, Slack, Jira, etc.) Diagram and Visualization Solutions (i.e. Draw.IO, LucidChart, etc.), and Microsoft Office.
• Willingness to travel 10-20%, travel varies based on project assignment requirements and client needs

Annual Salary Range:

$60,000 - $90,000 USD

Why Work For Us:

• Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
• You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt
• People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
• We #payitforward with our corporate volunteer program, serving the communities where we work and live.
• Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.

What We Care About:

We hire high aptitude, high integrity people who are great communicators and want to be part of a growing team.

Commitment to Equal Opportunity

PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.

NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.