Client Operations Analyst

Axiom Law; Chicago (IL); Presencial; USD 52 000 - 70 000; Tempo integral

Resumo da oferta

Axiom Law in Chicago is seeking a proactive Business Operations Associate to support onboarding and engagement lifecycles for clients and talent.

You will coordinate onboarding, collect contracts, ensure Day 1 readiness, assist with billing details, and backstop risk and compliance checks, working closely with Sales, Talent Operations, and IT.

Qualificações

• 1–3+ years of experience in a similar role such as business operations, onboarding, or admin support.
• Strong communication and organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent attention to detail and a high level of accuracy, with a focus on compliant onboarding and billing processes.

Responsabilidades

• Act as a first point of contact for inbound operational queries from Clients and Axiom Legal Talent, providing timely and professional responses.
• Manage and triage incoming requests, ensuring queries are resolved efficiently or routed to the appropriate team.
• Deliver a consistent, high-quality service experience across all interactions and ensure engagements are set up for Day 1 readiness.

Conhecimentos

Communication

Microsoft Office

Time management

Attention to detail

Prioritization

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

• The Business Operations team is the operational backbone of Axiom’s business, responsible for delivering consistent, scalable operating standards across all client engagements —from initial onboarding through the full engagement lifecycle
• The team plays a critical role in enabling Axiom’s success by ensuring operational excellence, and delivering on scalable processes and activities directly impacting revenue generation. The team supports internal stakeholders, legal talent, and clients globally, acting as a central hub for operational execution
• Act as a first point of contact for inbound operational queries from Clients and Axiom Legal Talent, providing timely and professional responses, in line with standard guidance, policies, and established processes
• Manage and triage incoming requests, ensuring queries are resolved efficiently or routed to the appropriate team
• Deliver a consistent, high-quality service experience across all interactions
• Ensure engagements are compliant and set-up for success from Day 1
• Ensure all required contracts, documentation, and information are accurately collected, validated, and recorded in internal systems
• Flag discrepancies or missing information and coordinate with relevant teams to resolve issues
• Ensure all requirements are in place to enable timely and accurate billing, including liaising with Sales and Clients to confirm billing details and vendor setup
• Partner with key stakeholders to implement mid-engagement change requests successfully and in line with process
• Manage client-specific onboarding requirements to enable Axiom Talent to start engagements on time
• Liaise with Sales, Talent Operations, and other internal teams to coordinate onboarding activities
• Manage onboarding processes involving third-party procurement providers
• Ensure all onboarding requirements are completed accurately and in compliance with internal standards
• Coordinate with Solutions, IT, and other functions to ensure Day 1 readiness
• Manage requests for Axiom-issued equipment (e.g. laptops), including provisioning and return at the end of engagements
• Support completion of third-party risk management (TPRM) questionnaires and ongoing reassessments, coordinating with Legal, Compliance, Finance, and other stakeholders as required
• Assist with client audit requests, ensuring timely, accurate, and well-documented responses

• Strong communication skills, particularly in responding to queries clearly and efficiently
• Experience with the full Microsoft Office suite
• 1-3+ years of experience in a similar role (e.g. business operations, operational support, administration, customer service, client onboarding, account management) ideally within a professional services firm or service delivery center
• Excellent attention to detail and high level of accuracy
• Minimum 2 days/week in-office
• Ability to manage multiple tasks and prioritise effectively
• Legally eligible to work in the country in which the position is located
• Strong organisational and time management skills