Client Onboarding Specialist - Complex Accounts

Wealth Enhancement; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Remote work

Bonus plan

401k matching

Job summary

Wealth Enhancement is seeking a Client Onboarding Specialist – Complex Accounts to manage a full range of new client account openings, including trusts, estates, LLCs, partnerships, and other non-standard structures, ensuring accurate, efficient onboarding for high-net-worth clients.

The role is fully remote across the United States, with availability from 9am-5pm Pacific. The base salary range is $70,000 to $85,000, plus bonuses and comprehensive benefits.

Qualifications

• 5+ years of financial services experience, including hands-on client onboarding and account-opening experience.
• Experience opening complex accounts, including trusts, estates, LLCs, partnerships, corporations, and other entities.
• Strong knowledge of account registrations, ownership structures, and documentation requirements.
• Strong attention to detail, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and independently drive issues to resolution.
• Experience with Schwab Advisor Center and/or Fidelity WealthScape strongly preferred.
• 4-year college degree preferred.

Responsibilities

• Independently manage onboarding for standard and complex account types.
• Prepare and review WEAS and custodial documentation and establish accurate account records in Salesforce.
• Review trust, estate, and entity documentation for completeness, consistency, and appropriate registration.
• Manage outstanding requirements, NIGO items, exceptions, and documentation issues through resolution.
• Ensure onboarding activities comply with WEG policies, Suitability Guidelines, custodian requirements, and applicable regulations.
• Perform quality review of onboarding documentation to ensure accuracy and completeness, including work by offshore team members.
• Research and resolve account-opening issues in partnership with Advisor Teams, custodians, Supervision, Operations, and other internal teams.
• Identify missing or inconsistent information and determine appropriate next steps.
• Escalate unusual, higher-risk, or complex situations as appropriate.
• Serve as the primary liaison between RVPs, Advisor Teams and Client Onboarding, acting as the first point of contact for onboarding questions, status updates, and issue resolution.
• Serve as a subject matter resource, providing guidance on onboarding requirements, documentation, and complex registrations.
• Provide training, mentorship, and technical support to junior onboarding team members.
• Help develop and maintain onboarding playbooks, checklists, documentation standards, and escalation procedures.
• Identify opportunities to improve workflows, reduce rework, and improve the Advisor and client experience.
• Contribute to scalable processes and service standards for standard and complex, including ultra-high-net-worth clients, onboarding needs.
• Participate in process and system enhancements, including Salesforce-related improvements.
• Independently manages onboarding requests, including complex and non-standard accounts.
• Takes ownership of day-to-day Advisor Team support, escalating issues to management when appropriate.
• Serves as an escalation point and subject matter resource for complex account-opening needs.
• Provides guidance and mentorship to junior team members.

Skills

Attention to detail

Communication

Problem-solving

Multitasking

Education

4-year college degree

Tools

Salesforce

Schwab Advisor Center

Fidelity Wealthscape

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We have an exciting opportunity for a Client Onboarding Specialist – Complex Accounts! The Client Onboarding Specialist – Complex Accounts is an experienced onboarding professional responsible for managing a full range of new client account openings, including standard and complex registrations. This role serves as a subject matter resource for trusts, estates, business entities, and other non-standard account structures, while helping deliver an accurate, efficient, and client-friendly onboarding experience. The Specialist also supports scalable onboarding processes and capabilities for high-net-worth and ultra-high-net-worth clients.

This is a fully remote position. We're open to candidates located across the United States, however you must be available to work 9am-5pm Pacific.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $85,000.00, exclusive of bonuses and benefits. The position is also eligible to participate in our Corporate Bonus Plan. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Client Onboarding

• Independently manage onboarding for standard and complex account types.


• Prepare and review WEAS and custodial documentation and establish accurate account records in Salesforce.


• Review trust, estate, and entity documentation for completeness, consistency, and appropriate registration.


• Manage outstanding requirements, NIGO items, exceptions, and documentation issues through resolution.


• Ensure onboarding activities comply with WEG policies, Suitability Guidelines, custodian requirements, and applicable regulations.

Quality Control & Issue Resolution

• Perform quality review of onboarding documentation to ensure accuracy and completeness, including work completed by offshore team members.


• Research and resolve account-opening issues in partnership with Advisor Teams, custodians, Supervision, Operations, and other internal teams.


• Identify missing or inconsistent information and determine appropriate next steps.


• Escalate unusual, higher-risk, or complex situations as appropriate.

Advisor & Internal Support

• Serve as the primary liaison between RVPs, Advisor Teams and Client Onboarding, acting as the first point of contact for onboarding questions, status updates, and issue resolution.


• Serve as a subject matter resource, providing guidance on onboarding requirements, documentation, and complex registrations.


• Provide training, mentorship, and technical support to junior onboarding team members.

Process Improvement

• Help develop and maintain onboarding playbooks, checklists, documentation standards, and escalation procedures.


• Identify opportunities to improve workflows, reduce rework, and improve the Advisor and client experience.


• Contribute to scalable processes and service standards for standard and complex, including ultra-high-net-worth clients, onboarding needs.


• Participate in process and system enhancements, including Salesforce-related improvements.

Leadership & Autonomy

• Independently manages onboarding requests, including complex and non-standard accounts.


• Takes ownership of day-to-day Advisor Team support, escalating issues to management when appropriate.


• Serves as an escalation point and subject matter resource for complex account-opening needs.


• Provides guidance and mentorship to junior team members.

KPIs

• Accuracy and completeness of account-opening documentation.


• Timeliness of onboarding and issue resolution.


• NIGO and rework rates.


• Responsiveness and quality of support to Advisor Teams and internal partners.

Education/Qualifications

• 5+ years of financial services experience, including hands-on client onboarding and account-opening experience.


• Experience opening complex accounts, including trusts, estates, LLCs, partnerships, corporations, and other entities.


• Strong knowledge of account registrations, ownership structures, and documentation requirements.


• Strong attention to detail, communication, organization, and problem-solving skills.


• Ability to manage multiple priorities and independently drive issues to resolution.


• Experience with Schwab Advisor Center and/or Fidelity WealthScape strongly preferred.


• 4-year college degree preferred.

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $67,300.00 to $97,600.00. However, the base salary range bolded above ($70,000.00 to $85,000.00) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development


• Medical, dental and vision coverage (Available to full-time employees and their families)


• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses


• Life and AD&D insurance – employer paid and voluntary options


• Short-term and long-term disability, workers compensation – employer paid


• 401k with match and profit sharing


• Wellness programs and resources


• Voluntary benefits, including pet insurance


• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)


• 12 paid holidays each year (10 pre-determined and 2 floating days)


• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)


• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.