Client Onboarding & Operations Specialist

Kestra Financial, Inc.; Tempe (AZ); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Kestra Financial, Inc. in Tempe, Arizona, is seeking a detail‑oriented Client Service Specialist to support the Account Services team by processing work queues for client account setup, maintenance, and diverse transactional items.

You will ensure data integrity, meticulously manage records, and provide reliable support to internal and external partners. The role requires strong organizational and communication skills, a commitment to accuracy, and a readiness to work overtime as volumes demand.

Qualifications

• Financial services industry experience preferred.
• 1+ years in an office environment, data entry, or a related administrative role is preferred.
• High school diploma required; some college coursework preferred.
• Strong organizational skills and ability to manage time effectively to meet deadlines.
• Basic computer proficiency, including Microsoft Office Suite.

Responsibilities

• Process Account Opening & Maintenance: Accurately enter and review new account data, handle account conversions, and process various account maintenance requests such as name changes, SSN corrections, address updates, and account closures.
• Manage Asset Transfers & Distributions: Initiate and process incoming and outgoing asset transfers, direct rollovers, Systematic Withdrawal Plans (SWP), and Periodic Investment Plans (PIP).
• Ensure Data Integrity & Compliance: Organize client files to ensure complete records, update account statuses, and work with Sales Supervision to resolve paperwork issues (NIGO).
• Provide Client & Advisor Support: Answer questions regarding paperwork requirements and account status and educate representatives and their assistants on how to use Advisor Complete®.
• Contribute to Team Efficiency: Support department efforts to meet processing standards, cross-train in other areas as requested, and contribute to a culture of reinvention, advocacy, and integrity.
• Perform Special Account Features: Add, remove, or update special features on client accounts such as check writing, margin, and periodic IRA distributions.
• Undertake Ad Hoc Duties: Handle other duties and projects as assigned by the manager.

Skills

Attention to detail

Customer service

Data entry

Time management

Analytical skills

Communication skills

Office equipment operation

Education

High school diploma

Some college coursework

Tools

Microsoft Office Suite

Job description

Kestra Financial, Inc. in Tempe, Arizona, is seeking a detail‑oriented Client Service Specialist to support the Account Services team by processing work queues for client account setup, maintenance, and diverse transactional items.

You will ensure data integrity, meticulously manage records, and provide reliable support to internal and external partners. The role requires strong organizational and communication skills, a commitment to accuracy, and a readiness to work overtime as volumes demand.