Client Onboarding Manager - High-Touch, Hybrid Role

E4E Relief LLC; Charlotte (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

E4E Relief LLC in Charlotte, NC is seeking a Client Onboarding Manager to lead the end-to-end onboarding journey for new clients, ensuring a high-touch and compliant launch experience. This role collaborates with Sales, Technology, and Client Success teams to optimize processes and drive client satisfaction from day one.

The ideal candidate brings strong project management, excellent communication skills, and a track record of delivering scalable onboarding solutions.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 1–3 years of experience in client onboarding or project management.
• Proven experience in cross-functional collaboration and implementation management.
• Proficiency with CRM systems, email marketing platforms, and data analysis tools.

Responsibilities

• Lead end-to-end onboarding for new clients.
• Collaborate cross-functionally with Sales, Technology, and Client Success.
• Develop scalable onboarding practices and KPIs.
• Ensure regulatory compliance and high-quality client activation.
• Manage onboarding lifecycle from contract close to activation.

Skills

Project management

Interpersonal communication

Time management

Team collaboration

Prioritization

Independent worker

Analytical mindset

Microsoft Office

Education

Bachelor's degree in Business Administration, Communications, or related field

Equivalent experience

Tools

CRM systems

Email marketing platforms

Data analysis tools

Job description

E4E Relief LLC in Charlotte, NC is seeking a Client Onboarding Manager to lead the end-to-end onboarding journey for new clients, ensuring a high-touch and compliant launch experience. This role collaborates with Sales, Technology, and Client Success teams to optimize processes and drive client satisfaction from day one.

The ideal candidate brings strong project management, excellent communication skills, and a track record of delivering scalable onboarding solutions.