Client Onboarding Engineer: End-to-End Tech Lead

Technology Lab; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Technology Lab is seeking a Client Onboarding Engineer to own the new-client experience from initial assessment through service handover, building on foundations laid by the engineering team to address provisioning, devices, and end-user workflows.

The role blends hands-on technical work with meticulous documentation, on-site execution, and steady client communication, ensuring a smooth transition to the service desk and a successful go-live for each client.

Qualifications

• 3+ years in technical support, service desk, or IT project delivery with hands-on capability.
• Experience in SMB or K–12 environments: networking, identity, endpoint management.
• Ability to produce clear written documentation for technicians under pressure.
• Excellent verbal and written communication for non-technical audiences.

Responsibilities

• Own onboarding end-to-end from welcome to service handover.
• Run on-site and remote discovery of environment and workflows.
• Build real-time environment documentation and handover notes.
• Coordinate with outgoing providers to ensure continuity and close gaps.
• Plan and execute on-site engagements with device counts and imaging.
• Lead service desk handover briefing and end-user training.

Skills

Technical support

Client-facing communication

Documentation

Project delivery

Travel willingness

Tools

Microsoft 365

Google Workspace

Endpoint management

Job description

Technology Lab is seeking a Client Onboarding Engineer to own the new-client experience from initial assessment through service handover, building on foundations laid by the engineering team to address provisioning, devices, and end-user workflows.

The role blends hands-on technical work with meticulous documentation, on-site execution, and steady client communication, ensuring a smooth transition to the service desk and a successful go-live for each client.