Client Onboarding & Account Operations Specialist

Kestra Financial; Tempe (AZ); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k)

Health insurance

Professional development

Job summary

Kestra Financial, a wealth management platform based in Tempe, Arizona, partners with independent financial professionals to deliver comprehensive securities and investment advisory solutions.

We are seeking a Client Service Specialist to join the Account Services team, handling account setup, maintenance, asset transfers, and data integrity with a strong focus on accuracy and service excellence. This role offers growth within a collaborative, client-focused environment.

Qualifications

• Financial services industry experience preferred.
• 1+ years of experience in an office environment, data entry, or a related administrative role is preferred.
• High school diploma required; some college coursework preferred.
• Strong organizational skills and ability to manage time effectively to meet deadlines.
• Basic computer proficiency, including Microsoft Office Suite.

Responsibilities

• Process Account Opening & Maintenance: enter and review new account data, handle account conversions, and process maintenance requests such as name changes, SSN corrections, address updates, and account closures.
• Manage Asset Transfers & Distributions: initiate and process incoming/outgoing asset transfers, direct rollovers, SWP, and PIP.
• Ensure Data Integrity & Compliance: organize client files, update account statuses, and resolve paperwork issues with Sales Supervision.
• Provide Client & Advisor Support: answer questions on paperwork requirements and account status, educate representatives on Advisor Complete®.
• Contribute to Team Efficiency: support processing standards, cross-train as needed, foster a culture of reinvention, advocacy, and integrity.
• Perform Special Account Features: add/remove/update features like check writing, margin, and periodic IRA distributions.
• Undertake Ad Hoc Duties: handle other duties and projects as assigned by the manager.

Job description

Kestra Financial, a wealth management platform based in Tempe, Arizona, partners with independent financial professionals to deliver comprehensive securities and investment advisory solutions.

We are seeking a Client Service Specialist to join the Account Services team, handling account setup, maintenance, asset transfers, and data integrity with a strong focus on accuracy and service excellence. This role offers growth within a collaborative, client-focused environment.