Client Account Operations Specialist

Kestra Financial, Inc.; Tempe, Northern (AZ, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Health insurance

Growth opportunities

Collaborative environment

Professional development

Job summary

Kestra Financial, Inc. is seeking a Client Service Specialist to join the Account Services team in Tempe.

You will reliably process work queues for client account setup, maintenance, and various transactional items, ensuring accurate records and high-quality support for internal partners and clients. The role rewards detail-oriented professionals with strong communication skills who can multi-task in a fast-paced financial services environment, contributing to efficiency, compliance, and the

Qualifications

• High school diploma required; some college coursework preferred.
• 1+ years of experience in an office environment, data entry, or a related administrative role is preferred.
• Financial services industry experience preferred.
• Strong attention to detail with excellent customer service skills and the ability to multi-task.
• Capability of gaining industry-related knowledge; ability to read, analyze, and reconcile financial reports.
• Strong analytical, problem-solving, and communication skills (verbal and written).
• Proficiency with Microsoft Office products including Word, Excel, Outlook, Teams, and PowerPoint.
• Ability to operate office equipment such as fax machines, copiers, and multi-line telephone systems.
• May be required to work overtime as necessary due to heavier volumes.
• Must maintain a positive attitude.
• Strong organizational skills and ability to manage time effectively to meet deadlines.
• Basic computer proficiency, including Microsoft Office Suite.

Responsibilities

• Process Account Opening & Maintenance: Accurately enter and review new account data, handle account conversions, and process various account maintenance requests.
• Manage Asset Transfers & Distributions: Initiate and process incoming and outgoing asset transfers, direct rollovers, SWP, and PIP.
• Ensure Data Integrity & Compliance: Organize client files to ensure complete records, update account statuses, and work with Sales Supervision to resolve paperwork issues (NIGO).
• Provide Client & Advisor Support: Answer questions regarding paperwork requirements and account status, and educate representatives and their assistants on how to use AdvisorComplete.
• Contribute to Team Efficiency: Support department efforts to meet processing standards, cross-train in other areas as requested, and contribute to a culture of reinvention, advocacy, and integrity.
• Perform Special Account Features: Add, remove, or update special features on client accounts such as check writing, margin, and periodic IRA distributions.
• Undertake Ad Hoc Duties: Handle other duties and projects as assigned by the manager.

Skills

Attention to detail

Customer service

Communication skills

Time management

Data entry

Financial services knowledge

Education

High school diploma

Some college coursework

Tools

Microsoft Office Suite

Job description

Kestra Financial, Inc. is seeking a Client Service Specialist to join the Account Services team in Tempe.

You will reliably process work queues for client account setup, maintenance, and various transactional items, ensuring accurate records and high-quality support for internal partners and clients. The role rewards detail-oriented professionals with strong communication skills who can multi-task in a fast-paced financial services environment, contributing to efficiency, compliance, and the