Client Navigator - Lvl I

NYC Health + Hospitals; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

NYC Health + Hospitals/North Central Bronx (NCB) is a community hospital that provides a range of services including labor and delivery and behavioral health. The role involves assisting the general public, providing information, and guiding clients through the health care setting to access the appropriate services.

Under supervision with some independence, you will greet clients, answer questions, maintain records, and ensure smooth client flow while upholding confidentiality and policy

Qualifications

• Minimum qualifications include a high school diploma or equivalent and one year of full-time customer service experience.
• Bachelor’s Degree from an accredited college or university may substitute for one year of experience, but completion of NYC Health + Hospitals customer service training within 90 days is required.

Responsibilities

• Greet clients and identify services required to facilitate their flow in the health care setting.
• Direct clients to appropriate personnel or area.
• Monitor the entrance and lobby to facilitate client flow throughout the health care setting.
• Provide clear and accurate answers to questions regarding services provided here.
• Maintain a directory of interpreters, departments, local transportation and community services available.
• Maintain wheelchair availability at all times.
• Report client concerns to the appropriate department and relay information to staff.
• Maintain confidentiality and records for clients.

Skills

Customer service

Education

High school diploma or equivalent

Bachelor's degree substitution for 1 year of experience

Job description

NYC Health + Hospitals/North Central Bronx (NCB) is a member facility of the New York City Health + Hospitals system, one of eleven acute care facilities within the City of New York. A 215-bed community hospital, NCBH specializes in women’s and children’s services. It also provides Behavioral Health acute and ambulatory care. Its busy outpatient department has led the way in community-based care delivered in a compassionate and culturally-appropriate manner. It’s Labor and Delivery service safely brings more than 800 babies into the world each year. NCBH is committed to providing safe, high-quality medical care for any and all in need.

Duties & Responsibilities

Under supervision, with some latitude for independent initiative and judgment, performs tasks related to inquiries by the general public and facilitates the flow of clients. Primary duties include interaction with clients, providing information, and explaining applicable rules, regulations, policies and procedures. Performs related tasks.

Examples Of Typical Tasks

• Greets clients and identifies services required to facilitate their flow throughout the health care setting.
• Directs clients to appropriate personnel or area.
• Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
• Provides clear and accurate answers to questions regarding services provided at the health care setting.
• Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
• Maintains wheel chair availability at all times.
• Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
• Maintains coverage of assigned work area at all times.
• Maintains client confidentiality.
• Maintains records.
• Distributes informational materials and surveys.
• May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.
• May explain policies and procedures to clients.
• May retrieve information from computer system or staff.
• May file, type, use personnel computers, and answer phones.
• May escort clients.
• May provide interpreting services for clients with visual, auditory or limited English proficiency needs.

Minimum Qualifications

• High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and
• One (1) year of full-time customer service experience.
• Bachelor’s Degree from an accredited college or university may be substituted for one (1) year of experience. However, successful completion of NYC Health + Hospitals customer service training program within ninety (90) days of appointment is required.