Client Navigator - Level II

NYC Health + Hospitals; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Lincoln Medical and Mental Health Center in Bronx, NY seeks an experienced supervisor to plan and direct day-to-day client navigator operations within a hospital environment.

The role involves guiding staff, coordinating services, and ensuring accurate information flow to improve client experience and throughput in the health care setting.

Qualifications

• Bachelor’s Degree with 1 year of supervisory/administrative experience, or
• High school diploma with 2 years of full-time customer service experience, including 1 year of supervisory/administrative experience.

Responsibilities

• Supervises, plans, coordinates, monitors and trains staff.
• Troubleshoots concerns with clients, traffic flows and computers.
• Prepares reports, analyzes data and recommends changes to enhance client relations and flow of traffic within the health care setting.
• Assists in the development and distribution of informational materials.
• Maintains listings of events, meetings and workshops.
• Greets clients and identifies services required to facilitate their flow throughout the health care setting.
• Directs clients to appropriate personnel or area.
• Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
• Provides clear and accurate answers to questions regarding services provided at the health care setting.
• Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
• Maintains wheel chair availability at all times.
• Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
• Maintains coverage of assigned work area at all times.
• Maintains client confidentiality.
• Maintains records. 16. May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-InHouse Census.
• May review client information for accuracy.
• May collect, evaluate and prepare reports.
• May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.

Skills

Supervisory experience

Administrative experience

Customer service

Education

Bachelor’s Degree

High school diploma

Job description

Marketing Statement
Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

Marketing Statement
Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position:
Under general direction, with latitude for independent initiative and judgement, plans and directs the day-today operations of the client navigator environment. Interacts with clients, providing information, and explains applicable rules, regulations, policies and procedures. Performs related tasks.

Examples Of Typical Tasks

• Supervises, plans, coordinates, monitors and trains staff.
• Troubleshoots concerns with clients, traffic flows and computers.
• Prepares reports, analyzes data and recommends changes to enhance client relations and flow of traffic within the health care setting.
• Assists in the development and distribution of informational materials.
• Maintains listings of events, meetings and workshops.
• Greets clients and identifies services required to facilitate their flow throughout the health care setting.
• Directs clients to appropriate personnel or area.
• Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
• Provides clear and accurate answers to questions regarding services provided at the health care setting.
• Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
• Maintains wheel chair availability at all times.
• Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
• Maintains coverage of assigned work area at all times.
• Maintains client confidentiality.
• Maintains records. 16. May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-InHouse Census.
• May review client information for accuracy.
• May collect, evaluate and prepare reports.
• May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.

Minimum Qualifications

• Bachelor’s Degree from an accredited college or university; and one (1) year of supervisory/administrative experience; or
• High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience.

Department Preferences