Client Navigator - Lvl II

NYC Health + Hospitals; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The role involves planning and directing day-to-day operations of the client navigator environment, supervising staff, and ensuring efficient client flow within a busy healthcare setting.

Under general direction, you will interact with clients, provide information, and explain policies and procedures.

Qualifications

• Bachelor's degree with 1 year supervisory/administrative experience, or
• High school diploma with 2 years customer service experience including 1 year supervisory/administrative experience.

Responsibilities

• Supervises, plans, coordinates, monitors and trains staff.
• Troubleshoots concerns with clients, traffic flows and computers.
• Prepares reports, analyzes data and recommends changes to enhance client relations and flow.
• Maintains records and confidentiality and assists in updates to ADT/ census when needed.

Skills

Supervisory experience

Administrative skills

Customer service

Education

Bachelor's degree

High school diploma

Job description

NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast Health Center, Bariatric Surgery Center, and Cancer Service. The facility also offers the region’s only multi-person hyperbaric chamber, allowing up to nine patients to dive together at one time. Jacobi’s Ambulatory Care Pavilion is a stunning complement to its inpatient acute care, allowing staff to provide patients with high-quality service in a modern, state-of-the-art environment.

At NYC Health + Hospitals, our mission is to deliver high quality health services without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position: Under general direction, with latitude for independent initiative and judgement, plans and directs the day-today operations of the client navigator environment. Interacts with clients, providing information, and explains applicable rules, regulations, policies and procedures. Performs related tasks.

Examples Of Typical Tasks

• Supervises, plans, coordinates, monitors and trains staff.
• Troubleshoots concerns with clients, traffic flows and computers.
• Prepares reports, analyzes data and recommends changes to enhance client relations and flow of traffic within the health care setting.
• Assists in the development and distribution of informational materials.
• Maintains listings of events, meetings and workshops.
• Greets clients and identifies services required to facilitate their flow throughout the health care setting.
• Directs clients to appropriate personnel or area.
• Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
• Provides clear and accurate answers to questions regarding services provided at the health care setting.
• Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
• Maintains wheel chair availability at all times.
• Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
• Maintains coverage of assigned work area at all times.
• Maintains client confidentiality.
• Maintains records.
• May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-InHouse Census.
• May review client information for accuracy.
• May collect, evaluate and prepare reports.
• May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.

Minimum Qualifications

• Bachelor’s Degree from an accredited college or university; and one (1) year of supervisory/administrative experience; or
• High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience.

How To Apply

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